Customer Service Support (2nd or 3rd Shift) (Remote)

Company: Bergaila
Location: Tempe
Posted on: March 19, 2023

Job Description:

Overview

We are seeking a Customer Service Support professional in Tempe, Arizona. The selected candidate will help handle all inbound calls and email requests in a timely manner from a work-from-home assignment.

Hours will start, at the earliest, 2:30pm AZ time; Candidates must be able to work any shift including Night Shift, and Saturdays and Sundays.

This position can work remotely

This is a 2nd or 3rd Shift position

This position has a pay rate of $17 - $19/hr

Responsibilities

* Answer incoming telephone calls and emails and provide a variety of services to the customer over the telephone and via email.
* Answering questions about facilities/citizen related issues/concerns
* Working with external and internal vendors. Coordinating responses between vendors and the customer
* Updates and maintains weekly, daily and monthly follow up reports
* Enter, dispatch and complete customer Work Orders via computer system, phone or email
* Identify, research and resolve customer issues using multiple computer software systems
* Follow-up via phone or email on customer inquiries not immediately resolved
* Recognize, document and alert the leads or supervisors of trends in customer calls
* Notify technical support of any internet, phone or system issues
* Other duties and projects may be assigned by the supervisor

Qualifications

* High School Diploma or GED
* 2 - 4 years call center experience is required
* Proficient with Outlook, Word, Excel

Keywords: Bergaila, Tempe , Customer Service Support (2nd or 3rd Shift) (Remote), Other , Tempe, Arizona