Bilingual (English / Vietnamese) Care Navigator - National Remote
Company: UnitedHealth Group
Location: Tempe
Posted on: March 18, 2023
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Job Description:
$1,000 Sign On Bonus For External Candidates You'll enjoy the
flexibility to telecommute from anywhere within the U.S. as you
take on some tough challenges. Imagine being able to get answers to
your health plan questions from someone who speaks the same
language as you do. Or, the opposite, not being able to get the
answers. At UnitedHealth Group , we want our customers to get those
answers by speaking to one of our Bilingual Representatives. If
you're fluent in English and Vietnamese , we can show you how to
put all of your skills, your passions and your energy to work in a
fast- growing environment. Optum is a global organization that
delivers care, aided by technology to help millions of people live
healthier lives. The work you do with our team will directly
improve health outcomes by connecting people with the care,
pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion,
talented peers, comprehensive benefits and career development
opportunities. Come make an impact on the communities we serve as
you help us advance health equity on a global scale. Join us to
start Caring. Connecting. Growing together. Our Care Navigators
have a serious responsibility to make every contact informative,
productive, positive, and memorable for what it says about how much
we care. This position is full-time, Monday - Friday. Employees are
required to have flexibility to work any of our 8-hour shift
schedules during our normal business hours of 9:00am to 5:30pm EST.
It may be necessary, given the business need, to work occasional
overtime. All Telecommuters will be required to adhere to
UnitedHealth Group's Telecommuter Policy. Primary Responsibilities:
Completes telephonic outreach to DSNP members utilizing auto dialer
and manual dialing Educates member on gaps in care and assists with
scheduling provider appointments Assists members with social
determinants of health and links to community resources Ensures
member has access to PCP Identifies gaps in care and assists in
closure of gaps Outreaches members on caseload consistent with
program guidelines Consistently meets metrics, both quality &
performance Provides excellent customer service to both members and
providers Constantly maintains schedule adherence and good
attendance Maintains confidential health information according to
state and federal regulations including HIPAA You'll be rewarded
and recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications: High School
Diploma / GED (or higher) 1 years of call center and / or
telephonic customer service experience 1 years of professional
experience in an office setting using the telephone and computer as
the primary instruments to perform the job duties 1 years of
Healthcare / insurance experience and/or Social work / community
outreach / advocacy experience 1 years of experience analyzing and
solving customer problems Bilingual fluency in English and
Vietnamese Work experience using Microsoft Word (edit, create &
save documents), Microsoft Excel (sorting & filtering data), and
Microsoft Outlook (email, folders, attachments and calendaring)
Ability to work Monday - Friday, 9:00am - 5:30pm local time
Preferred Qualifications: Bachelor's Degree (or higher) in Social
Work, Public Health or related field Bilingual English and Spanish
or other language Previous experience as a telecommuter Medicaid
and / or Medicare experience Experience working with medical
terminology Telecommuting Requirements: Required to have a
dedicated work area established that is separated from other living
areas and provides information privacy Ability to keep all company
sensitive documents secure (if applicable) Must live in a location
that can receive a UnitedHealth Group approved high-speed internet
connection or leverage an existing high-speed internet service Soft
Skills: Must be able and comfortable with maintaining metrics and
goals within the department Must be comfortable working on the
phone and multiple systems on the computer simultaneously while
assisting members Must be comfortable making outreach to members
without prior engagement Excellent Organizational Skills Telephone
etiquette Careers with Optum . Our objective is to make health care
simpler and more effective for everyone. With our hands at work
across all aspects of health, you can play a role in creating a
healthier world, one insight, one connection and one person at a
time. We bring together some of the greatest minds and ideas to
take health care to its fullest potential, promoting health equity
and accessibility. Work with diverse, engaged and high-performing
teams to help solve important challenges. California, Colorado,
Connecticut, Nevada, Washington or New York City Residents Only:
The salary range for California / Colorado / Connecticut / Nevada /
Washington / New York City residents is $18.80 - $36.78.Pay is
based on several factors including but not limited to education,
work experience, certifications, etc. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives. PLEASE NOTE The sign on bonus is only
available to external candidates. Candidates who are currently
working for a UnitedHealth Group, UnitedHealthcare or related
entity in a full time, part time, or per diem basis ("Internal
Candidates") are not eligible to receive a sign on bonus. At
UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission. Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative
Action employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law. UnitedHealth Group is a drug -
free workplace. Candidates are required to pass a drug test before
beginning employment. RPO YELLOW
Keywords: UnitedHealth Group, Tempe , Bilingual (English / Vietnamese) Care Navigator - National Remote, Other , Tempe, Arizona
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