Appointment Scheduler

Company: Aston Carter
Location: Tempe
Posted on: March 17, 2023

Job Description:

Pay: $18-$20/hr Hours: M-F 10AM - 7PM - Adjusts for daylight savings time Location: Tempe, AZ - Fully in office, NO opportunity for remoteDescription:The Appointment Setter is a key member of a care team that is responsible for the administrative tasks associated with delivering transformative kidney care. Appointment Setters are the voice the patient hears as they call prospective patients to get scheduled with an Enrollment or Care Coordinator.--- This Role is 100% Phones involved!--- Ensure each prospective patient and potential patient has a positive experience with our company--- Take the initiative to learn about the company and grow within the role--- Prioritize which appointments take priority over others to maximize revenue--- Familiarizing yourself with essential details of our products and services.--- All outbound calls: 200-300 Dials per day--- Field outbound phone calls and convert 50% or more to appointments--- Develop and distribute reports of each day's appointments--- Calling Former patients using a list of phone numbers provided to you through the auto-dialer.--- Scheduling a consultation between the prospective patient and an Enrollment Coordinator or Care Coordinator Representative.--- Fielding basic questions and concerns about the products and services we offer.--- Use Microsoft Office suite and company software to manage various aspects of the job--- Keeping a detailed log of calls, including those which were not answered.--- Attempting to contact prospective patients who you have been unable to contact.--- Demonstrate a pleasant disposition with each prospect--- Properly explain the products and services to prospective customers when making appointments--- Complete required call sheets at the end of each daySkills:Health care, Support, First call resolution, healthcare call center, healthcare customer service, salesforce, outbound calls, kidney disease, enrollment, insurance members, Customer service, Call center, Data entry, Microsoft office, Customer support, Care coordination, Member service, Medical, Medical terminology, Bilingual, Patient registration, Outlook, Inbound call, Insurance, Medical schedulingAdditional Skills & Qualifications:1 year of healthcare call center experience1+ years of call center experience Minimum high school diploma Must have at least 1 year of tenure in their job. Attendance, adherence to schedule, and following their no cell phone policy while working is critical.Exhibit excellent communication skillsMust be able to work independently using Microsoft Office SuiteAbility to multitask Ability to work at least 8 hours each day, 5 days per weekA positive attitude Experience and willingness, working in a team environmentExcellent organization skillsExperience Level:Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Tempe , Appointment Scheduler, Other , Tempe, Arizona