Student Services Specialist Sr (Specially Funded)
Company: Maricopa Community College District
Location: Tempe
Posted on: March 16, 2023
|
|
Job Description:
Student Services Specialist Sr (Specially Funded)
Job ID: 317698
Location: Rio Salado Community College
Full/Part Time:
Regular/Temporary: Regular
Hiring Salary Range
$19.36 - $25.16/per hour DOE
Grade
111
Work Schedule
The standard work schedule will be Monday - Friday 8:00am - 5:00pm
during the Academic Year.
7:00am - 6:00pm during the Summer Months
This position offers remote work allowing employees a combination
of onsite and work from home options.
Work Calendar
12 Months
Funding Information
This is a grant funded assignment with a projected end date of
06-30-2023 with renewal based on available funds and the needs of
MCCCD.
Maricopa Summary
Are you looking for a place to work where you can make a real
difference in the lives of over 200,000 college students every
year?
Would you like to be part of an organization that adds $7.2 billion
dollars to the economy and supports nearly 100,000 jobs in the
fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At
Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa
The Maricopa County Community College District (MCCCD) is committed
to providing you with a competitive, comprehensive benefits program
that provides the care you and your family need to lead healthy and
productive lives. Our benefits are designed to provide support for
every life stage and lifestyle in our community.
Benefits & Perks Options
A member of the Student Engagement and Recruitment Team, this
position's main duties are to perform and engage in high-touch
outreach and recruitment/retention activities with prospective and
current students to increase enrollment and promote successful
student onboarding.
The role will provide high-touch and comprehensive guidance and
assistance to students by nurturing effective relationships and
mentoring students from pre-enrollment inquiry to submission of
admissions applications, college onboarding, career advising, and
course enrollment processes. The ideal candidate will utilize
strong customer service (concierge-level service), and
problem-solving/troubleshooting skills while providing students
with information about admissions, registration, testing,
advisement, financial aid, payment options and appropriate
referrals to other related student services.
This individual will also assist in fostering, implementing, and
supporting partnerships with local and national stakeholders.
Essential Functions
50% - Performs and engages in high-touch outreach and
recruitment/retention activities (phone/text/email/chat campaigns,
recruitment events) with prospective and current students to
increase enrollment and retention. Assists prospective and current
students in overcoming admissions and/or enrollment barriers
throughout the student life cycle
25% - Researches student information to have the most relevant
conversations; documents student outcomes from daily outreach
efforts across various internal systems including, but not limited
to Student Information System (SIS) and Customer Relationship
Management (CRM)
15% - Assists the college and other departments with ad-hoc
outreach/inbound initiatives/campaigns. Collects data on
program/campaign participation and prepares program/campaign
reports
10%- Stays current on program knowledge and evolving business
processes through continual training. Performs other duties as
assigned.
Minimum Qualifications
Associate's Degree from a regionally accredited institution and two
years of student services or college teaching experience or
experience assisting with educational program development and
coordination, student advisement, financial aid, or related student
development programs.
OR
An equivalent combination of the conferred degree and directly
related full-time work experience as described above sufficient to
successfully perform the essential duties of the job such as those
listed above, unless otherwise subject to any other requirements
set forth in law or regulation, may be considered.
Desired Qualifications
A. Bachelor's degree or higher from a regionally accredited
institution
B. Two (2) or more years assisting students through admissions and
enrollment processes
C. Experience maintaining student records within a student database
management system (i.e. Peoplesoft, Banner, Salesforce, etc.)
D. Experience providing high volume customer service via telephone,
email, text, and/or in person
E. Experience with recruitment or sales in higher education
Special Working Conditions
This position will be a hybrid of remote and on-campus work. Remote
workspace requires strong and reliable internet connection.
Possession of a valid State of Arizona Class D driver's license is
required; must meet minimum standards regarding driving:
http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements . Will
require prolonged periods of viewing a computer screen. May be
required to lift or carry up to 25 lbs
How to Apply
Applicants are strongly encouraged to submit a cover letter that
details how the applicant meets the minimum and desired
qualifications. A cover letter may further highlight an applicant's
knowledge, skill and abilities. All minimum requirements must be
met at the time of the application.
Additional materials will not be accepted after the job posting has
closed.
Missing materials or incomplete employment history will not be
considered.
Please ensure your materials clearly provide the following
information.
Posting Close Date
Open until filled. The next review of applications, March 9th,
2023.
Applications received after the review date may not be
screened.
EEO Information
Maricopa County Community College District (MCCCD) will not
discriminate, nor tolerate discrimination in employment or
education, against any applicant, employee, or student because of
race, color, religion, sex, sexual orientation, gender identity,
national origin, citizenship status (including document abuse),
age, disability, veteran status or genetic information.
Title IX
Title IX of the Education Amendments of 1972, states: "No person in
the United States shall, on the basis of sex, be excluded from
participation in, be denied the benefits of, or be subjected to
discrimination under any education program or activity receiving
Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment,
and business environment free of gender discrimination. Incidents
of misconduct should be reported to the college Title IX
Coordinator, as outlined in policy, contact information is
available at this link Title IX Coordinators. Rio Salado College's
Title IX/504 Coordinator is O.Tafari Osayande,
o.tafari.osayande@riosalado.edu, 480-517-8196.
Clery Act
The Clery Act is a Federal law requiring United States Colleges and
Universities to disclose information about crime on and around
their campuses. Crime reporting data for each of the Maricopa
Community Colleges, as required under the Clery Act, is available
at this link Clery Act
To apply, visit
https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=317698&PostingSeq=1
jeid-187b4ed300b533409963127039fbfddc
Keywords: Maricopa Community College District, Tempe , Student Services Specialist Sr (Specially Funded), Other , Tempe, Arizona
Click
here to apply!
|