Consumer Service Specialist (Remote)
Company: GE Appliances
Location: Tempe
Posted on: March 16, 2023
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Job Description:
Description
The GEA Way
At GE Appliances, a Haier company, we come together to make "good
things, for life." As the fastest-growing appliance company in the
U.S., we're powered by creators, thinkers and makers who believe
that anything is possible and that there's always a better way. We
believe in the power of our people and in giving them the freedom
to explore, discover and build good things, together.
The GEA Way philosophy, backed by three simple commitments defines
the way we work, invent, create, do business, and serve our
communities: we come together, we always look for a better way, and
we create possibilities.
Interested in joining us on our journey?
GE Appliances is looking for a Consumer Service Specialist (CSS) to
work in their Business Center in Tempe, AZ. The CSS is a key
position which requires daily interactions with customers,
technicians, managers and service support personnel. The CSS is
responsible for achieving set standards with four metrics: Internal
Quality, Completed Calls per 8-hour day (CC8D), SOD (Start of Day),
and Availability. The CSS must be an outgoing and friendly
individual with excellent interpersonal, verbal and written
communication skills.
GE Appliances offers an excellent compensation package, generous
health and welfare benefits including medical, dental, vision, and
some others. In addition, we offer retirement savings 401K plan, 12
paid holidays, paid personal time off, and generous discounts on
our products.
Position
Consumer Service Specialist (Remote)
Location
USA, Tempe, AZ
How You'll Create Possibilities
Job Duties
* Interact with Technicians, Consumers, Customers, Consumer Service
Manager's and the call center daily with regards to managing a
Technician's route.
* Responsible for building and creating efficient routes by
right-sizing AM/PM, tightening up routes based on geography, and
managing forced calls. Additionally, checking part calls to ensure
they deliver in time for service.
* Reschedule customer calls.
* Deliver friendly and engaging customer service to internal and
external customers by telephone, and email. Model friendly,
enthusiastic customer service with an emphasis of taking care of
the customer.
Working Conditions
* Working conditions are normal for an office environment.
* Depending on the time zone supported, work schedule will be 8
hours per day, and may start as early as 4:30am, and end as late as
5:30pm; Occasional Saturday work will be required and can start as
early as 4:30a and end as late as 6pm.
What You'll Bring to Our Team
Prior relevant military service will be considered in relation to
required/desired qualifications.
Required Qualifications
* HS Diploma or General Education Degree (GED).
* At least 6 months experience in a high-volume customer service
role.
* Excellent organizational skills and attention to detail.
* Excellent oral communication skills, specifically telephone
skills.
* Ability to work in an extremely fast-paced, dynamic team
environment with many competing priorities and deadlines.
* Must possess a high degree of integrity and ability to maintain
confidentiality.
* Must be a motivated self-starter, clear thinker and fast
learner.
* Ability to listen actively to correctly understand customer's
requirements, questions or complaints.
* Working relationships with a field-based clientele.
* Ability to learn geography/read a map.
* Data entry experience.
* Internet access provided by a cable or fiber provider
* DSL, satellite, and wireless broadband (hot spot/tethering) is
NOT permitted
* Minimum UPLOAD speed of 10 Mbps
* Minimum DOWNLOAD speed of 25 Mbps
* Maximum PING rate of 50 Mbps
* Maintaining an uninterrupted internet connection is a requirement
of the Work-from-home position. The employee may be asked to
upgrade their existing service or switch providers to meet the job
requirements.
Desired Qualifications
* 1-2 year of previous dispatch experience.
* Bilingual candidates are encouraged to apply.
* Previous customer service, appliance, part, dispatch and/or
inventory experience.
* Knowledge of Web based systems: FSMS, COPS, TPTP or
equivalent.
* One-year of experience using IBM PC, Microsoft Windows, Word,
Excel, PowerPoint, Outlook, etc.
* Flexibility as the work schedule varies and may change at any
time.
GE Appliances will not offer sponsorship assistance for this
position.
"If you are an individual with a disability or a disabled veteran,
and you need assistance or an accommodation to use our website or
to apply, please send an e-mail to
ask.recruiting@geappliances.com"
Our Culture
At GE Appliances, creativity meets passion and conversations lead
to exceptional outcomes and experiences. We respect and value the
unique backgrounds and experiences that everyone brings to GE
Appliances. We believe a diverse workplace, where everyone is
included and people can be their true and authentic selves, fosters
creativity and innovation. We know our differences are our greatest
strength. The very best innovations across every function of a
company come from diverse teams. Our commitment to ensuring a safe
and inclusive workplace where everyone is valued allows employees
to perform at their best, every day. Diversity at GE Appliances
helps us achieve zero distance to our owners, innovate smartly and
connect to the communities and customers we serve. We encourage and
support the ideas, aspirations, and the wellbeing of everyone - our
employees and our communities
GE Appliances is a trust-based organization. It is important we
offer our employees the flexibility they need to do their best work
while balancing the needs of the business and individuals. When you
join GEA, you will have the opportunity to work with your leader to
create a flexible work arrangement that balances the needs of the
individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment
decisions are made without regard to race, color, religion,
national or ethnic origin, sex, sexual orientation, gender identity
or expression, age, disability, protected veteran status or other
characteristics protected by law.
If you are an individual with a disability and need assistance or
an accommodation to use our website or to apply, please send an
e-mail to ask.recruiting@geappliances.com
Keywords: GE Appliances, Tempe , Consumer Service Specialist (Remote), Other , Tempe, Arizona
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