Senior Escalations Representative
Company: Wells Fargo
Posted on: March 16, 2023
About this role:
Wells Fargo is seeking a Senior Escalations Representative supporting Small Business Banking in Tempe, Arizona. As a Senior Escalations Representative, you will be responsible for managing escalated customer complaints, researching and reviewing escalated complaints, partnering with other internal departments to determine an appropriate course of action leading to an effective resolution, while also maintaining positive relationships with the customer and key stakeholders. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
About this role:
Keywords: Wells Fargo, Tempe , Senior Escalations Representative, Other , Tempe, Arizona
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