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IT Solutions Team Lead (Hybrid)

Company: Bryan University
Location: Tempe
Posted on: March 15, 2023

Job Description:

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.Visit https://bryanuniversity.edu/about/careers/ to learn more about what makes us stand apart.This is a hybrid position. You must live in the state of Arizona to be considered.Pay Range: $26.44 per hourBryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes:*Medical*Dental*VisionHSATelemedicineAn Award-Winning Wellness ProgramTuition Assistant ProgramShort-Term and Long-Term Disability OptionsLife InsuranceEmployee Assistance Program401K with Company MatchGenerous Paid Time OffVolunteer Paid Time Off 11 Paid HolidaysAn Empowering Company CultureComputer Equipment Provided(*Includes domestic partner coverage) Position Summary of the IT Solutions Team Lead:The IT Solutions Team Lead ensures that students, staff, and faculty are equipped with the best possible software and hardware solutions to navigate database and educational learning systems. The IT Solutions Team Lead provides formal and informal training to students, staff, and faculty in the use of audio and video broadcast technologies to enable "higher learning" for our students. Responsibilities of the IT Solutions Team Lead:Provides escalation monitoring, troubleshooting and resolution of issues escalated from other organizations and students of Bryan University.Monitors Support Team metrics and provides reporting, analysis, and recommended optimizations.Trains ITS team to continually improve technical, troubleshooting and customer service skills.Is responsible for creating and maintaining documentation repositories.Coordinates ITS teamwork schedule.Coordinates task assignments for the team and provides status as necessary.Reviews quality of work of Information Technology Support team members. Provides Professional Development recommendations and support as needed.Responsible for Company-wide technical and outage communicationsMaintains working relationships with Vendors in order to coordinate ticket resolution and identify process improvements.Required to be onsite as needed.Up to 10% Travel required.Requirements of the IT Solutions Team Lead:4+ years experience with Help Desk ticketing systems.4+ years experience with Technical Document management systems.3+ years experience in a senior help desk role.Prefer 4+ years experience with Higher Ed applications.Prefer 6+ years experience supporting medium scale organizations with cloud infrastructure.Prefer 6+ years of demonstrated troubleshooting applications, Mac/Windows devices and performing Root Cause Analysis.Prefer 4+ years experience with vendor management.Prefer 4+ years developing and documenting Support Best Practices and Troubleshooting processes.Intermediate certifications in various workstation technologies.Intermediate certifications in server/networking technologies.Training and certification in various soft skill and leadership skills. Bryan University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. PI205962301

Keywords: Bryan University, Tempe , IT Solutions Team Lead (Hybrid), Other , Tempe, Arizona

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