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Customer Service Specialist I - Life/Health- $18.00

Company: State Farm Mutual Automobile Insurance Company
Location: Tempe
Posted on: January 23, 2023

Job Description:

OverviewWe are not just offering a job but a meaningful career! Come join our passionate team! As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture. We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more! Visit our Careers page for more information on our benefits , locations and the process of joining the State Farm team! ResponsibilitiesCompensation: Starting pay is $18.00/hourYou are also eligible for:

  • An annual bonus based on individual and enterprise performance
  • Annual merit increasesNote: This job currently offers a temporary Targeted $2 Premium Differential. You will receive an extra $2 for each hour worked through the duration of this program. The differential rate, timing of the program, and program eligibility are subject to change at any time.Total Rewards Benefits: We like to reward our employees for their hard work and commitment. That is why we offer benefits you might not find other places:
    • Accrued Paid Time Off (PTO), plus:
    • 5 days of Life Leave to take care of yourself and your family
    • Paid Volunteer Time
    • Annual Celebration Day to celebrate what's important to you
    • Parental leave for mothers and fathers
    • Wellness?and mental health programs
    • 401(k) Savings Plan
    • Medical, Dental and Vision
    • Health Reimbursement Account, Health Care Flexible Spending Accounts, and Life Insurance
    • Tuition Reimbursement/Community College Tuition Program
    • Discounts from hundreds of retailers through our Perks at Work program
    • Development and Mentor programs designed to help our employees grow and achieve their specific career goals
    • Employee Resource Groups - State Farm's Good Neighbor Culture celebrates diversity and promotes an inclusive environment where all employees feel welcomed, valued, and respected. The State Farm Employee Resource Group (ERG) program is a key element in our Enterprise D&I Structure and StrategyWe are seeking detail oriented, customer service focused and very reliable individuals to join our Life Response Center team!
      • The Life Response Center Representatives assist our customers and State Farm Agents in servicing and handling our State Farm Life Insurance Policies.
      • We work in a fast-paced environment, using dual monitors and take 50-100 inbound calls and online chats daily.
      • Life Response Center Representatives utilize online resources and critical thinking skills to answer questions regarding financial service, application processing and service transactions in a non-word-track environment.
      • Our teams provide application and policy status while also processing financial service transactions. Additional Information: Hours of operation are continually evaluated and may change based on business need.
        • Hybrid (work from home/in office environment) - The current In-office commitment is 4-5 days each month but is subject to change
        • Paid training starting March 20, 2023
        • In office commitment is 5 days per month (subject to change)
        • Training takes place from March 20, 2023 - May 5, 2023
        • In-office dates in March are the 20th - 24th
        • In-office dates in April are TBD
        • In-office dates in May are TBD
        • Training hours are TBD
        • Training occurs Monday - Friday from 7:00 AM - 3:15 PM Local Time
        • Work shifts are typically assigned near the end of training, and associates may be asked to work overtime and/or irregular work hours as business needs dictate
        • Most schedules include a rotating Saturday approximately every 2 months (Saturday shifts are typically 3.5 hours)
        • Associates will be assigned a shift between the hours of 8:15 AM - 6:30 PM, Local Time, Monday - Friday
        • Shift schedules are typically in place for approximately 6-9 months
        • Full-time work schedules are 38:45 hours per week, eligible for over-time pay for time worked over 40 hours
        • At-home, stable internet connectivity is requiredNew team members are eligible for other opportunities at State Farm after 12 months of service and exceptions may be considered for promotional opportunities.Come join the Neighborhood and do some good!QualificationsOur Life Response Center Representatives demonstrate the following skills in their day-to-day work:
          • Knows where to find answers and serves as a technical and procedural resource to assist in resolving policy and/or policyholder questions
          • Maintains and updates policyholder records through attention to detail (e.g., Change of address, change in policy coverage, etc.)
          • Communicates clearly and professionally through remarkable customer service skills
          • Handles multiple computer applications (i.e., Microsoft Office) while maintaining quality records in a fast-paced collaborative team environment
          • Thrives on accountability to your team, your work and your schedule! PM22 PI201834640

Keywords: State Farm Mutual Automobile Insurance Company, Tempe , Customer Service Specialist I - Life/Health- $18.00, Other , Tempe, Arizona

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