Claim Specialist-Injury
Company: State Farm Mutual Automobile Insurance Company
Location: Tempe
Posted on: January 22, 2023
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Job Description:
Overview
We are not just offering a job but a meaningful career! Come join
our passionate team!
As a Fortune 50 company, we hire the best employees to serve our
customers, making us a leader in the insurance and financial
services industry. State Farm embraces diversity and inclusion to
ensure a workforce that is engaged, builds on the strengths and
talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an
annual financial award based on both individual and enterprise
performance. Our employees have an opportunity to participate in
volunteer events within the community and engage in a learning
culture. We offer programs to assist with tuition reimbursement,
professional designations, employee development, wellness
initiatives, and more!
Visit our Careers page for more information on our benefits ,
locations and the process of joining the State Farm team!
Responsibilities
In this role, you will investigate a high volume of complex auto
injury claims across multiple jurisdictions. On a daily basis, you
will conduct an analysis of your new auto injury claim assignments
and develop investigative plans based on the needs of each claim.
Your investigations will include:
Investigating, evaluating, negotiating, and settling auto claims in
an assigned area to include verification of coverage, legal
liability and extent of damage to persons and property, which may
require contact by telephone, correspondence, in person, or various
electronic media
Applying knowledge of policies, procedures, laws, statutes, and
insurance regulations when determining coverage, liability, damages
of injury (first and third party) and property damage
Recognizing and reviewing claims requiring specialized handling,
including identifying issues that may require the use of
independent experts or vendors
Using various electronic resources for claim handling
Working in partnership with and provides instruction to claim
associates
Most importantly delivering a remarkable customer experience
through handling claims involving injury
Qualifications
We Are Looking for Candidates With
Must Have Skills/Technologies:
Strong written, verbal, and interpersonal communication skills
Strong analytical skills along with high competence in the
following: Adaptability, Customer Focus, Decision Making/Judgment,
Relationship Building, Technical/Functional Expertise
Complete all applicable training
Fulfill state licensing and continuing education requirements, as
applicable
Must be willing to work flexible work shifts as operation
dictates
May work irregular hours, including weekends and holidays, based on
workload and job requirement
May be required to work overtime
Preferred/Desired Skills, Education, Knowledge, Experience:
Bachelor's Degree Preferred
Claim handling experience, preferably PIP/MPC (first party medical)
or third party injury claims
Bodily injury and property damage liability claims, as well as
uninsured or underinsured motorist coverage claims
Where you'll work:
This is a hybrid position, so you'll work from home at least 75% of
the time, and 25% of the time collaboratively in office.
Several of our Claims teams are hiring, and you may be considered
for multiple opportunities where your skills and qualifications
align.
HOURS OF OPERATION : The anticipated hours of operation will be 8
a.m. - 6 p.m., customer time. As such, depending on the customer
time zone and employee office location, employee shifts may fall
outside of 8 a.m. - 6 p.m. employee time. Employees may be expected
to work in a shift environment including irregular hours, weekends,
and holidays based on workload and job requirements. Employees'
work schedules may change based on business need.
LICENSING : The successful candidate selected for this position
will receive a job offer stating that continued employment as a
Claim Specialist is contingent upon meeting the requirements
necessary to obtain appropriate state(s) mandated licenses. This
includes successfully completing all applicable licensing exam(s),
and background checks required of various state(s). Failure to do
so may result in termination.
TRAINING : Selected candidates must be available for mandatory,
paid training, Monday through Friday, 8:00am to 4:30pm for 10-16
weeks. Toward the end of training, employees will receive their
regular, assigned work schedules. Training location may differ from
physical office location.
TELEPHONE MONITORING : Positions are subject to telephone
monitoring and/or recording for quality assurance and training
purposes.
PMCL IN22
PI201281677
Keywords: State Farm Mutual Automobile Insurance Company, Tempe , Claim Specialist-Injury, Other , Tempe, Arizona
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