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Claim Specialist-Injury

Company: State Farm Mutual Automobile Insurance Company
Location: Tempe
Posted on: January 22, 2023

Job Description:


We are not just offering a job but a meaningful career! Come join our passionate team!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our benefits , locations and the process of joining the State Farm team!


In this role, you will investigate a high volume of complex auto injury claims across multiple jurisdictions. On a daily basis, you will conduct an analysis of your new auto injury claim assignments and develop investigative plans based on the needs of each claim. Your investigations will include:
Investigating, evaluating, negotiating, and settling auto claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons and property, which may require contact by telephone, correspondence, in person, or various electronic media
Applying knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, damages of injury (first and third party) and property damage
Recognizing and reviewing claims requiring specialized handling, including identifying issues that may require the use of independent experts or vendors
Using various electronic resources for claim handling
Working in partnership with and provides instruction to claim associates
Most importantly delivering a remarkable customer experience through handling claims involving injury


We Are Looking for Candidates With

Must Have Skills/Technologies:
Strong written, verbal, and interpersonal communication skills
Strong analytical skills along with high competence in the following: Adaptability, Customer Focus, Decision Making/Judgment, Relationship Building, Technical/Functional Expertise
Complete all applicable training
Fulfill state licensing and continuing education requirements, as applicable
Must be willing to work flexible work shifts as operation dictates
May work irregular hours, including weekends and holidays, based on workload and job requirement
May be required to work overtime

Preferred/Desired Skills, Education, Knowledge, Experience:
Bachelor's Degree Preferred
Claim handling experience, preferably PIP/MPC (first party medical) or third party injury claims
Bodily injury and property damage liability claims, as well as uninsured or underinsured motorist coverage claims

Where you'll work:

This is a hybrid position, so you'll work from home at least 75% of the time, and 25% of the time collaboratively in office.

Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align.

HOURS OF OPERATION : The anticipated hours of operation will be 8 a.m. - 6 p.m., customer time. As such, depending on the customer time zone and employee office location, employee shifts may fall outside of 8 a.m. - 6 p.m. employee time. Employees may be expected to work in a shift environment including irregular hours, weekends, and holidays based on workload and job requirements. Employees' work schedules may change based on business need.

LICENSING : The successful candidate selected for this position will receive a job offer stating that continued employment as a Claim Specialist is contingent upon meeting the requirements necessary to obtain appropriate state(s) mandated licenses. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s). Failure to do so may result in termination.

TRAINING : Selected candidates must be available for mandatory, paid training, Monday through Friday, 8:00am to 4:30pm for 10-16 weeks. Toward the end of training, employees will receive their regular, assigned work schedules. Training location may differ from physical office location.

TELEPHONE MONITORING : Positions are subject to telephone monitoring and/or recording for quality assurance and training purposes.



Keywords: State Farm Mutual Automobile Insurance Company, Tempe , Claim Specialist-Injury, Other , Tempe, Arizona

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