Customer Service Representative

Company: BakeMark USA
Location: Tempe
Posted on: November 26, 2022

Job Description:

*Competitive pay!*

*Great benefits*

Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Download PSP orders into NDS system after review and correction of ROE Edit List.
* When necessary, manually enter orders into NDS or PSP system.
* Reviews and corrects Order File Status Report. Transfers order file for routing.
* Notify customers or sales reps. of customer item "outs".
* Ensures COAs, and Spec Sheets are provided to Customers as necessary.
* Daily invoicing of credit memos.
* Credit and Collections Answers telephone and direct calls to appropriate person.
* Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
* Back up to Will-Call and other positions as directed by Supervisor.
* Provide Sales Representative vacation relief.
* Files documents as directed.
* Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input.
* Treat all customers both external and internal with dignity and respect.
* Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
* Other duties will be assigned as needed to meet company goals and objectives.

*M/F/V/D*

*BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.*

Job Type: Full-time

Benefits:

* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance

Schedule:

* Monday to Friday

Ability to commute/relocate:

* Phoenix, AZ: Reliably commute or planning to relocate before starting work (Preferred)

Education:

* High school or equivalent (Preferred)

Work Location: One location

Job Type: Full-time

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance

Work Location: One location%58047475%

Keywords: BakeMark USA, Tempe , Customer Service Representative, Other , Tempe, Arizona