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Client Relations Specialist

Company: Global Lending Services
Location: Tempe
Posted on: November 25, 2022

Job Description:

*Why GLS?*
*Purpose*: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for the past 10 years, helping more than 450,000 people meet and improve their transportation needs.

*People*: Join a culture of over 1,000 employees who _Care Deeply and Think Boldly_, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

*Growth*: Recognized by Inc 5000 for the past 7 consecutive years as one of the fastest-growing private companies in America. Join GLS to grow with us!

*Benefits*: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role.
o Hybrid work environment (dependent on role)
o Medical, dental, vision, telemedicine, and other supplemental insurance benefits including long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid time off (PTO) and paid company holidays to help you balance work and personal life
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
o Fun extras like discounts on theme park tickets, hotels, movies, events, and cellular service

*What does it mean to be a Client Relations Specialist at GLS?*
As a Client Relations Specialist, you will be responsible for capturing the deals that meet the company's risk and profitability guidelines. You will be a key resource for creating and maintaining professional and profitable relationships with dealer customers within an assigned territory.

*How will you drive value within the organization as a Client Relations Specialist?*

* Develop and maintain positive business relationships with dealers through daily conversations and solicitations; providing exceptional customer service, effective and timely communications and responsiveness to all credit processing questions and inquiries while maintaining a high level of integrity
* Communicate credit decisions to the dealer customer within the timeline prescribed
* Work with the dealer representative to provide a deal structure that is acceptable to all parties to the deal
* Establish and track monthly purchase objectives for assigned dealers
* Assist Funding team with the resolution of documentation issues
* Maintain electronic records and files
* Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management

*What should you already know to be a successful Client Relations Specialist?*

* High school diploma required. Associate degree preferred. Internal candidates at the Coordinator (C3) level with commensurate experience and a track record of sustained, top performance against company standards may be considered
* Prior auto industry experience preferred
* Must have professional and persuasive communication and negotiation skills with the ability to maintain composure in a fast-paced environment
* Excellent sales skills; ability to think quickly in a dynamic environment and successfully overcome resistance
* Excellent organizational and problem-solving skills
* Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
* Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
* Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
* Exceptional oral and written communication skills
* Team player that can adapt in a fast pace and changing environment
* Commitment to exemplifying the organizational core values and key competencies

*Employment Requirements*

* Must be able to pass a criminal background check
* Remain in a stationary position up to 100% of the work day
* Constantly operate a computer and other standard office equipment
* Talk and hear to exchange accurate information
* Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
* The position does not require travel
* This position is full-time
* This is a position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are between the hours of Monday through Saturday, 8:00am-8:00pm. Typical schedule includes two shifts per week until 8pm and every other Saturday 9-7pm.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Tempe, AZ 85284: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* For this position we start at $19.25/hour with an average monthly bonus of $600 after that. Does this meet your needs?

Education:
* High school or equivalent (Required)

Experience:
* Microsoft Office: 1 year (Preferred)
* Sales: 1 year (Preferred)

Work Location: Hybrid remote in Tempe, AZ 85284%58047475%

Keywords: Global Lending Services, Tempe , Client Relations Specialist, Other , Tempe, Arizona

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