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Wire Services Investigator - Hybrid/AZ

Company: MUFG Union Bank
Location: Tempe
Posted on: November 22, 2022

Job Description:

Your potential. Your opportunity.Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.This is a hybrid position. The selected colleague will work at an MUFG office an average of two to three days per week with the remainder worked remotely.Job Summary:Responsible for investigating and resolving in a timely and accurate manner various types of wire Transfer Operations. Also responsible for the resolution of foreign currency compensation cases. Process cases requiring compensation payments and/or claims for various departments. This includes US dollar and foreign currency compensation cases in accordance with established regulations, ensuring information is accurately recorded, facilitating management review and approval. This Position Reports to the Supervisor of InvestigationsMajor Responsibilities:Investigate inquiries received from customers, other departments and/or other banks, utilizing the required resources to complete such cases in the prescribed timeframes, ensuring cases are thoroughly documented and properly filed facilitating management review and approval.Monitor open and pending queues and take appropriate action on all replies received within the same business day by processing them in accordance with established procedures.Process cases requiring compensation payments and/or claims.Assist with UAT testing.Assist with training of New Staff.Quality Control - Foster and maintain emphasis on our Error Reduction and ongoing initiative and recommend appropriate changes, if any.Risk Control - Ensure proper escalation on reportable incidence is understood by staff and carried out consistently.Qualifications:2 to 3 years of financial services experience.Understand and apply the various rules and regulations governing investigations.Fundamental understanding of payments formatting, including SWIFT, CHIPS, Fedwire, foreign currency.Case management experience in all investigations.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.#LI-Hybrid

Keywords: MUFG Union Bank, Tempe , Wire Services Investigator - Hybrid/AZ, Other , Tempe, Arizona

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