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ASU Xbox - Student Opportunity - Xbox Advocate

Company: Education at Work
Location: Tempe
Posted on: September 20, 2022

Job Description:

What is Education at Work?We are a national non-profit organization that is focused around helping students graduate with less debt. We do this by providing quality contact center and back office positions on behalf of Fortune 500 companies where you can gain valuable career readiness skills, earn an hourly wage, and have the opportunity to earn up to $5,250 each year you work with us in tax-free tuition assistance paid directly to your college or university.Check out all the details on our Tuition Assistance policy here: http://educationatwork.org/faqs/You can earn an hour wage of $14/hr. ($15/hr. if you work 25+ hours per week) and up to $5,250 each year with our tax-free tuition assistance paid directly to your college or university. That means you can potentially earn up to $19/per hour!Check out all the details on our Tuition Assistance policy here: http://educationatwork.org/faqs/What Will You Be Doing?As a member of the Microsoft Xbox Advocate team, you will focus on providing personalized, predictive, and proactive support to Xbox customers across all gaming endpoints. Customers are at the heart of everything we do and your ultimate goal will be to deliver gamer happiness through empathy and customer obsession. What Are We Looking For?Students who are patient communicators and comfortable speaking with people over the phoneStudents who are responsible and able to handle a professional job in a business environment-this includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude, etc.Students who are able to work at least 20 hours per week - with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks, (subject to our business needs)Students who are able to work year round - including the school breaks including summer and winter break Perks of Our PositionsTuition Assistance - We're 100% behind our mission of helping you graduate with less debtFuture Career Building - EAW students have the unique opportunity to work with Discover while in college, creating a leg up on potential summer internships or full-time employment with our partners after you graduateStudent-Friendly Environment - Everyone we employee on this program is a student, usually from ASU or a near-by college, creating a supportive community that understands the life of a working student (plus it's a great place to make friends)Student-Centric Schedule - We will always work around your class schedule to ensure you never have to work while you're supposed to be in classPromotions - EAW offers a variety of student leadership positions in multiple departments like recruiting, IT, training, etc. as we love giving our students the chance to move up and grow into different positionsVibrant Culture - We love having a vibrant student culture which we reflect in your work space - including spacious sit or stand desks, a 'campfire' turf spot for huddles and meetings, as well as team-building board gamesLocation - We're located right off of Mill Avenue and are only a 15 minute walk from Memorial UnionWhat's Not So Perky About Our PositionsWe have strict attendance and punctuality expectations - this is a professional job and we'll hold you to thatMicrosoft holds our students to a high standard of customer service - meaning you'll have high metrics that we'll work with you to meetNo one calls or chats into technical support when things are going great - occasionally you'll need to assist a frustrated customer through directions on how to trouble shoot their concern and calls are generally 30-45 minutes longSince this is a phone/chat position, you may be sitting down for the majority of your shift, ranging from 2 to 8 hoursNot only do we work around your class schedule, but we also work around all of our students class schedules - this means we don't always have the ability to work around other obligations (club meetings, social events, second jobs, internships, etc.) and expect you to make this job a primary part of your life (second to school - of course)We're a PCI Compliant Area - meaning that in your work space you won't be able to have any paper, pens, electric devices like cell phones or smart watches - but you will have access to those personal items on breaks or lunchesHours of OperationsSunday7 a.m. to 7 p.m.Monday7 a.m. to 7 p.m.Tuesday7 a.m. to 7 p.m.Wednesday7 a.m. to 7 p.m.Thursday7 a.m. to 7 p.m.Friday7 a.m. to 7 p.m.Saturday7 a.m. to 7 p.m.Location230 W 5th StreetTempe, AZ 85281Information for International StudentsPlease note that EAW is NOT considered an On-Campus Employer and can only work with a student if they can work off campus, have CPT/OPT and our position relates to their major. Please contact your Office of International Student Services to see if you are eligible.THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

Keywords: Education at Work, Tempe , ASU Xbox - Student Opportunity - Xbox Advocate, Other , Tempe, Arizona

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