MGR NOC - Works From Home, US

Company: Lumen
Location: Tempe
Posted on: September 20, 2022

Job Description:

About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The RoleProvides strategic direction, monitors workload, and manages performance for a dedicated federal Network Operations Center (NOC) team through communication, complex problem solving, and proactive monitoring of network and team output. Fully responsible for all managed services operations of the dedicated team and the network, ensuring fast resolution and communication of network impacts and driving continuous improvement in both network performance and operating efficiencies. Represents Lumen in the communication of network issues and improvements to both repair teams and the dedicated federal customer. Responsible for creating and ensuring adherence to all processes and procedures, as well as internal reporting and performance metrics.The Main Responsibilities Supervise, educate, motivate, and coach employees who are responsible for providing customer support for managed services. Integrating a diverse and geographically dispersed staff into a single cohesive team. Ability to diagnose performance issues, set goals, establish measurements, and confront deficiencies. Strong focus on the customer. Management of day-to-day operations for the dedicated federal customer NOC and managed network, providing 7x24x365 support. Interaction with leadership ensure open communication and relationships. Effectively communicates changes to team and continually strives to improve employee engagement. Responds to inquires; investigates and resolves problems; and interfaces with key customers and internal stakeholders. Work cross-functionally to solve problems. Coordinate and evaluate work activities to achieve expected operational objectives and conduct performance management of employees. Celebrates successes utilizing appropriate reward and recognition. Motivates team to continual improvement and achievement of maximum performance. Identify strategic transformational changes of team's workflow where automation and process changes can be made to gain efficiency. Responsible for management of proactive projects to improve the network reliability and performance. Professional development of employees by focusing on individual needs, training requirements, and skill level.What We Look For in a Candidate Network or telecommunications background with an understanding of general routing and WAN circuit concepts. Ability to track and analyze results, including network operations, productivity, and financial performance Goal and detail oriented. Advanced use of Microsoft Word, Excel, Power Point, and Outlook 10+ years of related experience with managed services and telecommunications networks. Ability to act with a sense of urgency and consistently demonstrate leadership and a high level of engagement with supervisors and team members. Strong people management skills. Effectiveness in providing feedback in a timely manner, and must possess strong communication, coaching, development, mentoring, and performance management skills. Strong communication skills - oral, written, and presentation skills required. Ability to communicate courteously and professionally with customers, outside contacts including vendors and other employees, including various levels of staff and management. Self-motivated and able to work with minimal supervision. Ability to travel, work weekends, nights and after hours when necessary.What to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 312899EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Salary RangeSalary Min :85230Salary Max :189360This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Salary RangeSalary Min :85230Salary Max :189360This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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