Patient Services Advocate-Full-time-Baseline
Company: FastMed
Location: Tempe
Posted on: August 5, 2022
Job Description:
Job DescriptionAre you looking to join a mission-driven,
values-oriented healthcare organization that is setting a new
standard for patient centricity in the Urgent Care space? Then come
join us at FastMed-CareSpot-MedPost.For the past 20 years FastMed
has served as the front door of healthcare for our communities
while continuing to expand our national footprint. Our mission is
to provide patients with the best end-to-end healthcare experience
in terms of quality, accessibility, affordability, and compassion.
What sets us apart is our Compassionate Hospitality philosophy,
which blends the compassion of healthcare with the best-in-class
standards of hospitality. POSITION SUMMARYWhat you'll be doing: We
are hiring a Patient Services Advocate to help us in creating the
ultimate patient experience upon entrance to a FastMed clinic,
providing exemplary customer service from check-in to check-out.
This includes:
- Greeting patients upon arrival and promptly answering incoming
calls, gathering information to determine callers' needs and
provide resolutions
- Guiding patient in registration processes, including
verification of insurance
- Utilizing Clockwise patient queuing process to ensure that
patients and families are well informed of waiting times and to
provide the most efficient visit possible
- Assisting with patient feedback collection
- Accurately recording charges and payments to support patient
billing, and preparing the daily deposit & reconciliation logWhat
you'll bring to the table: A high school diploma or equivalent,
excellent organizational & interpersonal communication skills, the
ability to remain calm and supportive towards our patients in busy
or stressful situations, and preferably two years' experience in a
medical front office or customer service setting. Bonus points if
you have medical/insurance billing knowledge. Why you'll love
working with us: FastMed believes in taking care of our team
members as effectively as our team members take care of our
patients. As a part of our team you'll have access to several
benefits, including but not limited to:
- Competitive pay with quarterly incentive plan
- Generous paid vacation & sick time that starts accruing on your
first day with us
- Medical, dental, vision, and other wellness benefits
- 401(k) with company match
- Stipends for continuing medical education By joining our team
you will also have the opportunity to be a key contributor to our
culture. This is the environment we create to engage with our
patients and each other, and it is key to our mutual success. Our
culture is best exemplified by our STAT values:Service: Our
ultimate calling is to provide superior service to our patients,
and to support our patient-facing team members in their quest to do
this.Teamwork: We work collaboratively to achieve our common goals,
as achieving them is dependent upon a sustained collective
effort.Accountability: We perform the jobs that are assigned to us
to the best of our abilities and in a manner that is consistent
with the highest level of personal integrity.Transparency: We
acknowledge our shortcomings immediately so that we can find new
solutions that continuously improve the quality of the service we
provide.A few requirements:Minimum two years' experience in
customer service and medical front office setting is preferredAPPLY
TODAY and join us as we seek to accomplish our mission and live our
values in every patient interaction!
Keywords: FastMed, Tempe , Patient Services Advocate-Full-time-Baseline, Other , Tempe, Arizona
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