UX Researcher Associate

Company: Arizona State University
Location: Tempe
Posted on: August 5, 2022

Job Description:

UX Researcher Associate
82007BR
Off-Campus: Scottsdale

Close Date: 12-August-2022
Salary Range: $61,625 - $70,000 per year; DOE

Job Description
EdPlus at ASU is seeking a talented and motivated UX Researcher Associate to join our User Experience team and help us evangelize a human-centered approach to our digital experiences. This opportunity might be perfect for you if you are passionate about using data to support user-centered experiences and love working on a wide variety of products like marketing websites, learning portals, XR and gamified experiences, and more! This position will work closely with designers, product managers, engineers, data analysts, marketing and content strategists to uncover challenges or gaps across the EdPlus digital ecosystem that in turn allows the UX Research team to uncover barriers and shine light on opportunities to improve the user experience. This role will synthesize qualitative and quantitative data sets and deliver compelling analyses that tell the story of our user's behavior and sentiment.

The EdPlus User Experience team is responsible for designing solutions and enhancing our current technology stack for a variety of user experience challenges as part of an innovative environment refining how users engage with higher education. Working collaboratively in diverse teams, the UX team creates forward-thinking and thoughtful experiences ensuring our digital products and research support ASU and EdPlus' overall strategy and goals.

EdPlus is a unit of the ASU Enterprise focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national and international communities served by ASU.

EdPlus at ASU

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts
  Department Name
  EdPlus User Experience
  
  Essential Duties
  • Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms.
  • Strong collaboration with cross-discipline teams to partner on furthering research opportunities and prioritizing tasks across the entire development cycle.
  • Work closely with designers in order to create and validate UX theories, inform design rationales and measure UX improvements.
  • Effectively communicate and present test plans, research findings, and detailed design rationale.
  • Distill project goals and research questions into well thought-out research plans.
  • Reveal what users need from our products by conducting primary research, exploring behaviors and motivations, and working with diverse teams to develop new features.
  • Collect and analyze user behavior by conducting primary research such as field studies, surveys, benchmark studies, AB testing, user interviews, diary studies, user testing, statistical and sentiment analysis, participatory workshops and usability testing.
  • Design and build dashboards for both qualitative and quantitative metrics.
  • Present ongoing UX performance metrics to stakeholders after projects launch.
  • Conduct and facilitate both in-person and remote focus groups and design sessions to facilitate improved user experience journey s.
  • Design compelling presentations to articulate findings to different audiences.
  • Team expert on persona building and information architecture.
  • Evangelize user experience across all departments.
  • Manage UX research student employees through an agile framework.
  • Assume or coordinate other duties or projects as assigned or directed.
    Required Minimum Qualifications
    Bachelor's degree in a related field (e.g.behavioral science, social psychology, HCI, CS, UX) AND one (1) year of industry experience OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
    
    Desired Qualificiations
    • Evidence of a Bachelor's degree or higher in a related field.
    • Experience in integrating user research into product designs and design practices. (1 year)
    • Experience with quantitative, qualitative, behavioral and attitudinal research methods and analysis
    • Experience working with UX designers
    • Experience designing dashboards
    • Experience with qualitative and quantitative research tools such as Hotjar, User Testing, Google Analytics, etc.
    • Experience with presentation and reporting skills
    • Evidence of knowledge with UX design best practices, trends and techniques
    • Evidence of knowledge of programming languages including basic HTML
    • Evidence of ability to work collaboratively with others
    • Evidence of effective communication skills with a strong attention to detail
      Working Environment
      EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
      
      Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks.
      
      EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.
      
      Department Statement:
      EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability. EdPlus employees are valued, respected, and encouraged to be their unique selves. We are committed to diversity, equity, inclusion, and belonging in everything we do. We know that our ability to deliver high-quality services and educational experiences is strengthened by the diversity of our employees. Our innovative culture drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, feeling a sense of urgency, and being bold.EdPlus at ASU
      
      ASU Statement
      Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
      
      ASU is a tobacco-free university. For details visit
      
      Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
      
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      Employment Verification Statement
      ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
      
      Background Check Statement
      ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
      
      Fingerprint Check Statement
      This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
      
      How to Apply
      
      To view the full description and to apply, please click this link: click apply for full job details

Keywords: Arizona State University, Tempe , UX Researcher Associate, Other , Tempe, Arizona