UX Researcher Associate
Company: Arizona State University
Posted on: August 4, 2022
UX Researcher Associate
Close Date: 12-August-2022
Salary Range: $61,625 - $70,000 per year; DOE
EdPlus at ASU is seeking a talented and motivated UX Researcher
Associate to join our User Experience team and help us evangelize a
human-centered approach to our digital experiences. This
opportunity might be perfect for you if you are passionate about
using data to support user-centered experiences and love working on
a wide variety of products like marketing websites, learning
portals, XR and gamified experiences, and more! This position will
work closely with designers, product managers, engineers, data
analysts, marketing and content strategists to uncover challenges
or gaps across the EdPlus digital ecosystem that in turn allows the
UX Research team to uncover barriers and shine light on
opportunities to improve the user experience. This role will
synthesize qualitative and quantitative data sets and deliver
compelling analyses that tell the story of our user's behavior and
The EdPlus User Experience team is responsible for designing
solutions and enhancing our current technology stack for a variety
of user experience challenges as part of an innovative environment
refining how users engage with higher education. Working
collaboratively in diverse teams, the UX team creates
forward-thinking and thoughtful experiences ensuring our digital
products and research support ASU and EdPlus' overall strategy and
EdPlus is a unit of the ASU Enterprise focused on the design and
scalable delivery of digital teaching and learning models to
increase student success and reduce barriers to achievement in
higher education. We advance the economic, social, cultural, and
overall health of the local, national and international communities
served by ASU.
EdPlus at ASU
ASU offers a total compensation package that includes valuable
employee benefits. Click here to explore options.
Tuition Reduction (Eligible ASU Employee, their dependents and
EdPlus User Experience
Take responsibility for fostering culture, advancing our values,
and championing engagement in all its forms.
Strong collaboration with cross-discipline teams to partner on
furthering research opportunities and prioritizing tasks across the
entire development cycle.
Work closely with designers in order to create and validate UX
theories, inform design rationales and measure UX improvements.
Effectively communicate and present test plans, research findings,
and detailed design rationale.
Distill project goals and research questions into well thought-out
Reveal what users need from our products by conducting primary
research, exploring behaviors and motivations, and working with
diverse teams to develop new features.
Collect and analyze user behavior by conducting primary research
such as field studies, surveys, benchmark studies, AB testing, user
interviews, diary studies, user testing, statistical and sentiment
analysis, participatory workshops and usability testing.
Design and build dashboards for both qualitative and quantitative
Present ongoing UX performance metrics to stakeholders after
Conduct and facilitate both in-person and remote focus groups and
design sessions to facilitate improved user experience
Design compelling presentations to articulate findings to different
Team expert on persona building and information architecture.
Evangelize user experience across all departments.
Manage UX research student employees through an agile
Assume or coordinate other duties or projects as assigned or
Required Minimum Qualifications
Bachelor's degree in a related field (e.g.behavioral science,
social psychology, HCI, CS, UX) AND one (1) year of industry
experience OR, Any equivalent combination of experience and/or
education from which comparable knowledge, skills and abilities
have been achieved.
Evidence of a Bachelor's degree or higher in a related field.
Experience in integrating user research into product designs and
design practices. (1 year)
Experience with quantitative, qualitative, behavioral and
attitudinal research methods and analysis
Experience working with UX designers
Experience designing dashboards
Experience with qualitative and quantitative research tools such as
Hotjar, User Testing, Google Analytics, etc.
Experience with presentation and reporting skills
Evidence of knowledge with UX design best practices, trends and
Evidence of knowledge of programming languages including basic
Evidence of ability to work collaboratively with others
Evidence of effective communication skills with a strong attention
EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation
Center. The center houses a diverse business community that links
technology, research, education, and entrepreneurship to position
ASU and Greater Phoenix as global leaders in the knowledge
Activities are primarily performed in a regular, climate-controlled
office setting subject to extended periods of sitting or standing.
Daily use of desktop or laptop computer is required. Ability to
clearly communicate to perform essential duties. Regular review of
EdPlus at ASU supports flexible work options, ranging from
alternate work schedules to hybrid remote work schedules, subject
to approvals per ASU policy.
EdPlus defines itself through a culture of curiosity, risk-taking
and refusing to accept the status quo. As a central enterprise unit
for ASU focused on the design and scalable delivery of digital
teaching and learning models to increase student success and reduce
barriers to achievement in higher education, our commitments
support the university charter. ASU is a national service
university and aspires to accelerate positive social outcomes
through the seamless integration of cutting-edge technological
innovation and scalability. -EdPlus employees are valued,
respected, and encouraged to be their unique selves. We are
committed to diversity, equity, inclusion, and belonging in
everything we do. We know that our ability to deliver high-quality
services and educational experiences is strengthened by the
diversity of our employees. Our innovative culture drives outcomes
through serving learners, achieving milestones, striving for
excellence, solving problems, feeling a sense of urgency, and being
bold.EdPlus at ASU
Arizona State University is a new model for American higher
education, an unprecedented combination of academic excellence,
entrepreneurial energy and broad access. This New American
University is a single, unified institution comprising four
differentiated campuses positively impacting the economic, social,
cultural and environmental health of the communities it serves. Its
research is inspired by real world application blurring the
boundaries that traditionally separate academic disciplines. ASU
serves more than 100,000 students in metropolitan Phoenix, Arizona,
the nation's fifth largest city. ASU champions intellectual and
cultural diversity, and welcomes students from all fifty states and
more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit
Arizona State University is a VEVRAA Federal Contractor and an
Equal Opportunity/Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, protected veteran status, or any other
basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety
In compliance with federal law, ASU prepares an annual report on
campus security and fire safety programs and resources. ASU's
Annual Security and Fire Safety Report is available online at
https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may
request a hard copy of the report by contacting the ASU Police
Department at 480-965-3456.
Relocation Assistance - For information about schools, housing
child resources, neighborhoods, hospitals, community events, and
taxes, visit https://cfo.asu.edu/az-resources .
Employment Verification Statement
ASU conducts pre-employment screening which may include
verification of work history, academic credentials, licenses, and
Background Check Statement
ASU conducts pre-employment screening for all positions which
includes a criminal background check, verification of work history,
academic credentials, licenses, and certifications. Employment is
contingent upon successful passing of the background check.
Fingerprint Check Statement
This position is considered safety/security sensitive and will
include a fingerprint check. Employment is contingent upon
successful passing of the fingerprint check.
How to Apply
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Keywords: Arizona State University, Tempe , UX Researcher Associate, Other , Tempe, Arizona
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