Consumer Banking Support Services Processor II
Company: MUFG Union Bank
Location: Tempe
Posted on: August 3, 2022
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Job Description:
Your potential. Your opportunity.Do you want your voice heard
and your actions to count? Discover your opportunity with
Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial
group in the world. Across the globe, we're 180,000 colleagues,
striving to make a difference for every client, organization, and
community we serve. We stand for our values, building long-term
relationships, serving society, and fostering shared and
sustainable growth for a better world.With a vision to be the
world's most trusted financial group, it's part of our culture to
put people first, listen to new and diverse ideas and collaborate
toward greater innovation, speed and agility. This means investing
in talent, technologies, and tools that empower you to own your
career.Join MUFG, where being inspired is expected and making a
meaningful impact is rewarded.Knowledge, Skills,
AbilitiesSelf-starter with strong organizational skills
Understanding and knowledge of operational policies & procedures
and regulatory requirements Excellent telephone techniques and
etiquetteDemonstrates effective business writing and communicate
effectively (e.g., tone, professionalism, grammar, etc.)Ability to
handle high volume transactions and work independently in a fast
paced environmentAbility to recognize, analyze and escalate issues
that present risk to the Bank. Ability to work a flexible work
schedule Knowledge of branch operating systems Education, Job
Requirements 2 years of operational experience in the Financial
Services industry.Customer Service experience required.TheJob
Summary: Reporting to the Retail Banking Support Services Manager,
the Retail Banking Support Services Processor II is responsible for
completing assigned daily, monthly and quarterly operational
reports supporting the Retail and Private Bank Responsibility
Centers.Included are the daily GL, sales exception and safe box
reject reports, Vendor ATM Balancing, Right of Off-set evaluation
with past due safe boxes, SCRA, involvement in annual Safe Box
Escheatment project, monthly GL Certification, Special
Instructions, Retirement Plan Center (RPC) related tasks and a
variety of Safebox related tasks.The incumbent is required to have
an understanding of Retail Bank's operational policies and
procedures as it relates to the assigned work.Performance
accountability is measured to ensure operational performance is in
accordance to Bank's policies. Major Responsibilities:60%
OperationsReview and complete all assigned reports and tasks in a
timely manner as required to mitigate risk and ensure satisfactory
audits.Utilize and follow department Desktop procedures to complete
work accurately.Utilize department email and report annotation
templates to ensure accuracy, consistency and professional
communication.Identify issues in department procedures and escalate
to Work Director or Lead.Approve transactions within assigned
Delegated Authority and Journal Entry limits.Perform
cross-functional activities within the Central Operations support
group(s), as assigned.Train department employees (new and existing)
when needed.25% Customer ServiceDemonstrate job knowledge,
courtesy, and professionalism when interacting with our customers
(Retail branch employees and business partners) to ensure
extraordinary service is provided in all interactions and customer
expectations are exceeded.Effectively resolve issues/challenges
with clear communication.Escalate unresolved issues/challenges to
the Work Director or Lead to ensure a positiveexperience forthe
customer.15% Risk ManagementUnderstand and identify potential risk
opportunities in the work performed, including transaction
approvals when applicable.Escalate any potential risks identified
to the Work Director or Lead.Complete all regulatory and compliance
assigned LEAP Certifications in a timely manner.The above
statements are intended to describe the general nature and level of
work being performed. They are not intended to be construed as an
exhaustive list of all responsibilities duties and skills required
of personnel so classified.We are proud to be an Equal
Opportunity/Affirmative Action Employer and committed to leveraging
the diverse backgrounds, perspectives and experience of our
workforce to create opportunities for our colleagues and our
business. We do not discriminate on the basis of race, color,
national origin, religion, gender expression, gender identity, sex,
age, ancestry, marital status, protected veteran and military
status, disability, medical condition, sexual orientation, genetic
information, or any other status of an individual or that
individual's associates or relatives that is protected under
applicable federal, state, or local law.#LI-Onsite
Keywords: MUFG Union Bank, Tempe , Consumer Banking Support Services Processor II, Other , Tempe, Arizona
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