Consumer Banking Support Services Processor II

Company: MUFG Union Bank
Location: Tempe
Posted on: August 3, 2022

Job Description:

Your potential. Your opportunity.Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.Knowledge, Skills, AbilitiesSelf-starter with strong organizational skills Understanding and knowledge of operational policies & procedures and regulatory requirements Excellent telephone techniques and etiquetteDemonstrates effective business writing and communicate effectively (e.g., tone, professionalism, grammar, etc.)Ability to handle high volume transactions and work independently in a fast paced environmentAbility to recognize, analyze and escalate issues that present risk to the Bank. Ability to work a flexible work schedule Knowledge of branch operating systems Education, Job Requirements 2 years of operational experience in the Financial Services industry.Customer Service experience required.TheJob Summary: Reporting to the Retail Banking Support Services Manager, the Retail Banking Support Services Processor II is responsible for completing assigned daily, monthly and quarterly operational reports supporting the Retail and Private Bank Responsibility Centers.Included are the daily GL, sales exception and safe box reject reports, Vendor ATM Balancing, Right of Off-set evaluation with past due safe boxes, SCRA, involvement in annual Safe Box Escheatment project, monthly GL Certification, Special Instructions, Retirement Plan Center (RPC) related tasks and a variety of Safebox related tasks.The incumbent is required to have an understanding of Retail Bank's operational policies and procedures as it relates to the assigned work.Performance accountability is measured to ensure operational performance is in accordance to Bank's policies. Major Responsibilities:60% OperationsReview and complete all assigned reports and tasks in a timely manner as required to mitigate risk and ensure satisfactory audits.Utilize and follow department Desktop procedures to complete work accurately.Utilize department email and report annotation templates to ensure accuracy, consistency and professional communication.Identify issues in department procedures and escalate to Work Director or Lead.Approve transactions within assigned Delegated Authority and Journal Entry limits.Perform cross-functional activities within the Central Operations support group(s), as assigned.Train department employees (new and existing) when needed.25% Customer ServiceDemonstrate job knowledge, courtesy, and professionalism when interacting with our customers (Retail branch employees and business partners) to ensure extraordinary service is provided in all interactions and customer expectations are exceeded.Effectively resolve issues/challenges with clear communication.Escalate unresolved issues/challenges to the Work Director or Lead to ensure a positiveexperience forthe customer.15% Risk ManagementUnderstand and identify potential risk opportunities in the work performed, including transaction approvals when applicable.Escalate any potential risks identified to the Work Director or Lead.Complete all regulatory and compliance assigned LEAP Certifications in a timely manner.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.#LI-Onsite

Keywords: MUFG Union Bank, Tempe , Consumer Banking Support Services Processor II, Other , Tempe, Arizona