Customer Support
Company: Integrated Resources, Inc
Location: Tempe
Posted on: June 24, 2022
Job Description:
Job Title: Customer SupportDuration: 12+ Months (Possible
extension)Location: Tempe, AZ 85281Onsite RoleResponsibilities:
- Looking for basic Excel skills, attention to detail and able to
type 45+ wpm.
- Contract/redlining experience preferred but not required
- Support the Sales Force with field transactions such as pricing
inquiries, quotations, evaluations, trade-ins, pricing
discrepancies, local and IDN transitions, and other various ad-hoc
requests.
- Organize and respond to Price Loading Requests from local Sales
representatives in order to ensure appropriate accessibility to
contracts based on business strategy and contractual
obligations
- Respond to and create Quote and Evaluation documents to support
the local sales teams to facilitate a quote-to-purchase model
- Maintain group membership in pricing system to ensure customers
are billed correctly
- Submit price requests to Management based on Price Approval
Matrices, which includes pulling sales data, calculating gross
profit, and reviewing justification provided by the field for
appropriateness.
- Accurately create and maintain individual/group pricing
contracts in pricing system, to ensure customers are billed
correctly.
- Organize and maintain electronic copies of files and tracking
approvals.
- Issue, process and follow-up on contract renewals and
expirations with input from Management and Sales Leadership.
- Consolidate department data, number of contracts, field
transactions and sales value of specific groups.
- Assist with researching price discrepancies and issuance of
invoice credits.
- Responsible for maintaining utilizing Desktop Procedures
(DTP's) and Standard Operating Procedures (SOP's) to support field
requests
- Ad hoc projects, as needed.Education/Experience:
- BS in Business or equivalent business experience
preferred.
- High school diploma or equivalent required. 1 year of
contracting experience preferred
- 1-year finance and/or customer service experience
preferred.
- Knowledge of i5 and Salesforce.com software preferred.
- Must be a decision maker, effective communicator, and a
self-motivated team player.
- Must have the ability to work professionally in person,
remotely, via email, and over the phone.#buszr6
Keywords: Integrated Resources, Inc, Tempe , Customer Support, Other , Tempe, Arizona
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