Customer Support

Company: Integrated Resources, Inc
Location: Tempe
Posted on: June 24, 2022

Job Description:

Job Title: Customer SupportDuration: 12+ Months (Possible extension)Location: Tempe, AZ 85281Onsite RoleResponsibilities:

• Looking for basic Excel skills, attention to detail and able to type 45+ wpm.
• Contract/redlining experience preferred but not required
• Support the Sales Force with field transactions such as pricing inquiries, quotations, evaluations, trade-ins, pricing discrepancies, local and IDN transitions, and other various ad-hoc requests.
• Organize and respond to Price Loading Requests from local Sales representatives in order to ensure appropriate accessibility to contracts based on business strategy and contractual obligations
• Respond to and create Quote and Evaluation documents to support the local sales teams to facilitate a quote-to-purchase model
• Maintain group membership in pricing system to ensure customers are billed correctly
• Submit price requests to Management based on Price Approval Matrices, which includes pulling sales data, calculating gross profit, and reviewing justification provided by the field for appropriateness.
• Accurately create and maintain individual/group pricing contracts in pricing system, to ensure customers are billed correctly.
• Organize and maintain electronic copies of files and tracking approvals.
• Issue, process and follow-up on contract renewals and expirations with input from Management and Sales Leadership.
• Consolidate department data, number of contracts, field transactions and sales value of specific groups.
• Assist with researching price discrepancies and issuance of invoice credits.
• Responsible for maintaining utilizing Desktop Procedures (DTP's) and Standard Operating Procedures (SOP's) to support field requests
• Ad hoc projects, as needed.Education/Experience:
  • BS in Business or equivalent business experience preferred.
  • High school diploma or equivalent required. 1 year of contracting experience preferred
  • 1-year finance and/or customer service experience preferred.
  • Knowledge of i5 and Salesforce.com software preferred.
  • Must be a decision maker, effective communicator, and a self-motivated team player.
  • Must have the ability to work professionally in person, remotely, via email, and over the phone.#buszr6

Keywords: Integrated Resources, Inc, Tempe , Customer Support, Other , Tempe, Arizona