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Credit Authorization Representative

Company: Conn's HomePlus
Location: Tempe
Posted on: June 20, 2022

Job Description:

Job DescriptionPosition Summary:The Representative, Credit Authorization, is responsible for reviewing and dispositioning customer credit applications according to company guidelines and standards. This position is a customer-facing role, requires strong communication skills interacting with both external and internal customers through various communication platforms.ResponsibilitiesThe Representative, Credit Authorization's responsibilities include, but are not limited to:

    • Review customer credit applications (verify accuracy of information; cross reference information against supporting documentation; research using third-party credit services and resources).
    • Disposition customer credit applications based upon internal credit policies and procedures.
    • Interact with customers (internal and external) using a variety of platforms and methods, including by phone and electronically.
    • Meet performance objectives related to handling of inbound/outbound calls, response time, customer wait times, and customer service ratings.
    • Maintain a customer-service orientation at all times, both with internal and external customers.
    • Partner with leadership to address complex credit authorization matters and escalated customer concerns.
    • Other duties as assigned. Qualifications
      • 2+ years' prior experience in customer service required.
      • Prior call center experience preferred.
      • High school diploma or GED required.
      • Prior experience reviewing and dispositioning consumer credit applications a plus.
      • Attention to detail, with demonstrated ability to review data, identify discrepancies and research and report findings.
      • Strong communication skills (written and oral) with the ability to interact with individuals at all levels within the organization.
      • Must have strong customer service skills.
      • Ability to multitask and handle multiple projects simultaneous in a fast-paced environment.
      • Proficient in Microsoft Office (Outlook, Excel and Word).
      • Ability to work a full-time schedule including evenings, weekends and holidays, with overtime as needed. Conn's HistoryConn's established in 1890 is a specialty retailer with approximately 4,500 employees and currently operating 130 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia. The Company's primary product categories include:
        • Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;
        • Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges;
        • Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and
        • Home office, including computers, printers and accessories.Additionally, Conn's offers a variety of products on a seasonal basis. Unlike many of its competitors, Conn's provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party lease-to-own payment plans. Our mission is to make it possible for everyone to purchase quality, long lasting products for their home.Conn's HomePlus is an equal opportunity employer.

Keywords: Conn's HomePlus, Tempe , Credit Authorization Representative, Other , Tempe, Arizona

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