Operations Senior Supervisor - Express Scripts

Company: Express Scripts Pharmacy
Location: Tempe
Posted on: June 19, 2022

Job Description:

POSITION SUMMARYThe Operations Senior Supervisor is responsible for managing the day-to-day operations for a team of employees. Plans and directs work flow and project assignments. Coordinates the completion of escalations received from the Front End and internal departments to ensure patient recovery. Conducts training, evaluation of staff and maintains regular communication. Responsible for the team's adherence to corporate attendance and employment policies. Works with management to develop and implement company policies, procedures and the business work plans for the team. Recognizes, recommends and implements operational improvements.Essential FunctionsAssist in development of programs and process improvement to enhance the level of internal and external customer service. Promote a team oriented environment. Manage and leads team of pharmacy operations staff. Works to develop employee's skills, evaluates performance and provides feedback. Assures all department and company policies are being followed. Provide on-going coaching and communication employees (goals, quality, accountability and productivity). Work with site leadership team to implement strategic business plans. Special projects as assigned.QualificationsHigh school diploma or GED; BA/BS degree preferred At least 6 years relevant operations experience preferred (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)Must be eligible to obtain a pharmacy technician license issued through the Arizona State Board of Pharmacy and maintain throughout time in position; CPhT preferredDemonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; experience managing staff Knowledge of lean or process improvement methodologies preferredExcellent oral and written communication skillsAbility to adapt in a dynamic work environment, make independent decisionsAdvanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutionsWillingness to work a flexible schedule for peak timesMonitors daily operations of a unit and actively assists or provides direction to subordinates as requiredMay perform, especially in staff or professional groups ongoing operational tasks of organization units Ensures that projects are completed on schedule following established procedures and schedulesGeneral PC knowledge including Microsoft Office, Internet, and emailAbout CignaCigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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