Client Support Specialist II - $5000 SIGN ON BONUS FOR A LIMITED TIME
Posted on: June 17, 2022
ADP is hiring a Client Support Specialist.
Are you ready to join a company offering career advancement
opportunities throughout your career journey?
Do you want to join a company with award-winning training and
world-class service guidelines to help you achieve success, growth,
and continued learning?
Are you looking for an inclusive environment with a culture of
collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for
In this role, you will serve as ADP's front-line for solving
clients' challenges, including issue resolution, answering
questions, helping clients, training their users on ADP technology,
and more. You carry the weight of ADP's service reputation and
client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal
is to help clients who have between 50 - 999 employees. Still,
every day will be different because the questions you receive will
vary, as will the solutions you provide each client. There will be
no shortage of new questions you'll receive, which will keep things
interesting, and our top-ranked training will help to set you up
To thrive in this role, you must be comfortable working in a
metrics-driven call center environment as part of a structured day.
You have a way with clients that builds rapport, establishes trust,
and shines with professionalism. Over the phone and in writing,
your communication style is clear and easy for our clients to
understand and take action on. As a result, your client
satisfaction scores make you proud. Pace should not scare you. We
also have a healthy dose of fun. Not only can you find a career
here but friendships that last in a company that values
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc - Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans within ten years. Learn more about DEI at ADP on our
YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Be a Trusted Advisor and Problem Solver. You will use your wide
breadth of expertise to help ADP's clients solve problems for
time-sensitive issues by taking a broad perspective to resolve
issues and provide solutions. You will take the initiative to seek
answers and positive outcomes.
Build Relationships. You will build relationships with clients
using the phone, email, and/or chat, where you will strive to
exceed client expectations in every interaction. You hold yourself
to the highest ethical standards and live ADP's core value of
"Integrity is Everything."
Educate and Provide Recommendations. You will leverage your ADP
product and services knowledge to help clients understand our
products' value. You will take client input and turn it into
recommendations for your leaders on best practices and solutions
Organize. You adhere to a daily schedule and organize yourself to
deal with a high volume of inbound calls. Daily phone time may
increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE: Required Qualifications
3 - 5 years of experience working in client service/customer
service environment or systems integration environment.
You can work overtime hours during peak seasons.
A college degree is great but not required. What's more important
is having the skills to do the job. Other acceptable experiences
Experience noted above OR
Military experience where skills including teamwork, resilience,
negotiation, trust-building, and a "never lose" mentality will help
you build team and client relationships, identify solutions, and
Keywords: ADP, Tempe , Client Support Specialist II - $5000 SIGN ON BONUS FOR A LIMITED TIME, Other , Tempe, Arizona
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