Support Specialist Officer

Company: MUFG Union Bank
Location: Tempe
Posted on: May 16, 2022

Job Description:

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.We're searching for an Account Fulfillment Lead to direct staff and make recommendations for pay coverage decisions on overdrafts, uncollected funds usage, wire transfers, cash over limits, etc. for commercial customers. You need to provide extraordinary customer service to the internal and external customers and resolve problems, answer questions, handle transactions, and make decisions under assigned authority. In addition, you will return cases requiring additional information, approve cases, and forward to the respective department for completion.Responsibilities:- Train staff on ongoing/new procedures, answer questions, and take calls for more complex issues.- Report on department statistics and support service level standards.- Make coverage recommendations to commercial customers for: overdraft (OD), non-sufficient Funds (NSF), or uncollected funds (UCF), etc.- Validate, collect information, and offer coverage solutions to clients.- Review resources and determine if Cash Order request can be processed for clients. Contact customer if information is not sufficient.- Review Amdocs cases understanding the application principles, concepts, practices, and standards.The right candidate will have:- 3- 5 years experience as a Commercial Customer Service representative- Knowledge of systems, products, and procedures in assigned area- Interpersonal skills to lead direct staff- Ability to prioritize and organize multiple tasks with excellent follow up- Flexibility and willingness to work any schedule.- Knowledge of Microsoft Office Suite and Rumba, Net Query, FileNet, GFT, and various bank systemsThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law. Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.#LI-Onsite

Keywords: MUFG Union Bank, Tempe , Support Specialist Officer, Other , Tempe, Arizona