Client Engagement Specialist
Company: CRISIS PREPARATION AND RECOVERY INC
Location: Tempe
Posted on: May 16, 2022
Job Description:
A Client Engagement Specialist is the first point of contact for
Crisis Preparation and Recovery outpatient clients. The primary
responsibility for this position is to provide an exceptional
customer service experience while answering inbound and making
outbound calls.Knowledge and Skills:
- Displays a friendly, polite and compassionate demeanor
- Demonstrates critical thinking and multi-tasking ability
- High-level attention to detail and accuracy
- Excellent verbal and written communication skills
- Consistently demonstrate problem solving, organizational and
time management skills
- Must be able to work in a fast paced, ever-changing work
environment
- Bilingual abilities are a plus
- Typing skill of 40+ WPM
- Acts ethically and honestly and applies those behaviors to
daily work activities
Duties:
- Answers all incoming calls in a courteous, welcoming,
professional and timely manner
- Gathers new client demographic and insurance information and
documents accurately
- Creates new charts and completes screenings to schedule intakes
with the appropriate clinician
- Adheres to ATC scheduling timelines
- Accurately completes requests for scheduling changes
- Handles new client referrals for counseling and/or medication
services
- Outreaches clients for missed intakes and contacts referrals
sources, as needed
- Schedules transportation requests for AHCCCS T19 clients
(clinician approval required)
- Maintains various documents pertaining to client
referrals/transfers and insurance verification
- Assesses callers for DTO/DTS and determines appropriate course
of action
- Coordinates with other departments for scheduling purposes, as
needed
- Adheres to HIPAA privacy and confidentiality regulations and
guidelines
- Other duties and tasks may be assigned as appropriate or
necessary
Education Requirements:
- High School diploma required
- Bachelor's in Social Work (BSW) or comparable field
preferred
- Telephone customer service within behavioral health or medical
field preferred #IND
PI177742373
Keywords: CRISIS PREPARATION AND RECOVERY INC, Tempe , Client Engagement Specialist, Other , Tempe, Arizona
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