Claim Specialist - Phoenix - Hybrid
Company: State Farm Mutual Automobile Insurance Company
Location: Tempe
Posted on: May 15, 2022
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Job Description:
OverviewThis position is eligible for up to $2,000 in Welcome
Bonuses throughout the first year of employment. We are not just
offering a job but a meaningful career! Come join our passionate
team! As a Fortune 50 company, we hire the best employees to serve
our customers, making us a leader in the insurance and financial
services industry. State Farm embraces diversity and inclusion to
ensure a workforce that is engaged, builds on the strengths and
talents of all associates, and creates a Good Neighbor culture. We
offer competitive benefits and pay with the potential for an annual
financial award based on both individual and enterprise
performance. Our employees have an opportunity to participate in
volunteer events within the community and engage in a learning
culture. We offer programs to assist with tuition reimbursement,
professional designations, employee development, wellness
initiatives, and more! Visit our Careers page for more information
on our benefits , locations and the process of joining the State
Farm team! Who are we? In State Farm Claims, we believe our future
is worth insuring, because insurance isn't about fearing the
future, it's a promise to protect it. This has been our promise
since 1922. And when the unexpected happens, there is no reason to
fear. Instead, our customers will meet YOU, a supportive claim
force providing the help they need. We are people who help people
recover from the unexpected. So, when you join our team, you can
feel good that with each interaction, you're helping our customers
get back on their feet. "Like a Good Neighbor, State Farm is
there." YOU would help deliver on that promise! What area of Claims
are we hiring? Several our teams are hiring, and you may be
considered for multiple opportunities where your skills and
qualifications align. Areas for consideration include, but are not
limited to, Auto Injury, Property Complex, Total Loss, PIP/MCP,
Fire Weather & Cat, Home & Commercial - Proximity, Fire Casualty,
Team Managed, etc.. ResponsibilitiesIn this role, you will
consistently deliver a remarkable customer service experience
through handling various fire and auto Claims. Realistic Job
Preview: What it's Like!! Several our teams are hiring, and you may
be considered for multiple opportunities where your skills and
qualifications align. On a daily basis you will: Investigate,
evaluate, negotiate and settle claims for an assigned area. This
may include contacting customers by telephone, written
correspondence and/or various electronic media. Work through an
organized daily schedule, managing both phone calls and task driven
queues. Apply knowledge of policies, procedures, laws, statutes,
and insurance regulations when determining coverage, liability, &
damages. Utilize strong verbal communication skills while resolving
various conflicts and maintaining respect and professionalism.
Foster meaningful relationships with our customers through claims
handling processes. Communicates and collaborates with team members
and business partners to better serve our customers. Licensing:
Depending on placement within the Claims segment - the successful
candidate selected for this position will need to meet necessary
requirements in order to obtain mandated state licenses. This
includes completing applicable licensing exam(s) and background
checks required of various states. Failure to do so may result in
termination. Training: Selected candidates must be available for
mandatory paid training Monday through Friday 8:00am-4:30pm for 10
to 12 weeks. Hours of Operation: Anticipated hours of operation
will be 6:00am to 8:00pm depending on the team you are aligned to.
Employees may be asked to work in a shift environment including
weekends and holidays based on workload and job requirements. Work
Environment: This is a Hybrid role as you will work from home 75%
of the time and 25% of the time collaboratively in office. Training
work arrangements will be shared prior to start date. For a
successful work environment, you will be asked to have a reliable
source of internet for your time working at home. Pay: Pay rate
starting from $24.45-$28.10/hour. QualificationsWe are looking for
team members to join our team with the following: Remarkable
customer service skills with the ability to provide caring and
simple interactions with every customer. Growth mindset through
problem solving, embracing obstacles as learning opportunities, and
maintaining a positive attitude. Ability to work with a sense of
urgency, be well organized and efficiently utilize technology
Strong written, verbal and interpersonal communication skills
Ability to adapt and effectively implement regular process changes
as well as pivot to working across demand pools within the segment
Strong analytical, critical thinking, and decision-making skills
Accountability and resourcefulness Ability to obtain and maintain
mandated state licenses Desired Qualifications: Bachelor's Degree
and/or prior claim handling knowledge and experience
PMCLPI175248109
Keywords: State Farm Mutual Automobile Insurance Company, Tempe , Claim Specialist - Phoenix - Hybrid, Other , Tempe, Arizona
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