Client Engagement Specialist
Company: CRISIS PREPARATION AND RECOVERY INC
Location: Tempe
Posted on: May 15, 2022
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Job Description:
A Client Engagement Specialist is the first point of contact for
Crisis Preparation and Recovery outpatient clients. The primary
responsibility for this position is to provide an exceptional
customer service experience while answering inbound and making
outbound calls. Knowledge and Skills:Displays a friendly, polite
and compassionate demeanorDemonstrates critical thinking and
multi-tasking abilityHigh-level attention to detail and
accuracyExcellent verbal and written communication
skillsConsistently demonstrate problem solving, organizational and
time management skillsMust be able to work in a fast paced,
ever-changing work environmentBilingual abilities are a plusTyping
skill of 40+ WPMActs ethically and honestly and applies those
behaviors to daily work activitiesDuties:Answers all incoming calls
in a courteous, welcoming, professional and timely mannerGathers
new client demographic and insurance information and documents
accurately Creates new charts and completes screenings to schedule
intakes with the appropriate clinicianAdheres to ATC scheduling
timelinesAccurately completes requests for scheduling
changesHandles new client referrals for counseling and/or
medication servicesOutreaches clients for missed intakes and
contacts referrals sources, as neededSchedules transportation
requests for AHCCCS T19 clients (clinician approval
required)Maintains various documents pertaining to client
referrals/transfers and insurance verificationAssesses callers for
DTO/DTS and determines appropriate course of actionCoordinates with
other departments for scheduling purposes, as neededAdheres to
HIPAA privacy and confidentiality regulations and guidelinesOther
duties and tasks may be assigned as appropriate or
necessaryEducation Requirements:High School diploma
requiredBachelor's in Social Work (BSW) or comparable field
preferredTelephone customer service within behavioral health or
medical field preferred #IND PI177742710
Keywords: CRISIS PREPARATION AND RECOVERY INC, Tempe , Client Engagement Specialist, Other , Tempe, Arizona
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