Client Engagement Specialist

Company: CRISIS PREPARATION AND RECOVERY INC
Location: Tempe
Posted on: May 15, 2022

Job Description:

A Client Engagement Specialist is the first point of contact for Crisis Preparation and Recovery outpatient clients. The primary responsibility for this position is to provide an exceptional customer service experience while answering inbound and making outbound calls. Knowledge and Skills:Displays a friendly, polite and compassionate demeanorDemonstrates critical thinking and multi-tasking abilityHigh-level attention to detail and accuracyExcellent verbal and written communication skillsConsistently demonstrate problem solving, organizational and time management skillsMust be able to work in a fast paced, ever-changing work environmentBilingual abilities are a plusTyping skill of 40+ WPMActs ethically and honestly and applies those behaviors to daily work activitiesDuties:Answers all incoming calls in a courteous, welcoming, professional and timely mannerGathers new client demographic and insurance information and documents accurately Creates new charts and completes screenings to schedule intakes with the appropriate clinicianAdheres to ATC scheduling timelinesAccurately completes requests for scheduling changesHandles new client referrals for counseling and/or medication servicesOutreaches clients for missed intakes and contacts referrals sources, as neededSchedules transportation requests for AHCCCS T19 clients (clinician approval required)Maintains various documents pertaining to client referrals/transfers and insurance verificationAssesses callers for DTO/DTS and determines appropriate course of actionCoordinates with other departments for scheduling purposes, as neededAdheres to HIPAA privacy and confidentiality regulations and guidelinesOther duties and tasks may be assigned as appropriate or necessaryEducation Requirements:High School diploma requiredBachelor's in Social Work (BSW) or comparable field preferredTelephone customer service within behavioral health or medical field preferred #IND PI177742710

Keywords: CRISIS PREPARATION AND RECOVERY INC, Tempe , Client Engagement Specialist, Other , Tempe, Arizona