Call Center Associate (Spanish Speaking)
Company: Wells Fargo
Location: Tempe
Posted on: May 15, 2022
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Job Description:
About this role: Wells Fargo is seeking an Associate Customer
Success Representative In this role, you will: Support customer
success and seek ways to improve moderately complex inquiries or
issues from customers regarding financial products and services
through a variety of channels such as phone, text, chat, video chat
and other lines of communication Perform routine tasks such as
answering inquiries, resolving problems, and providing a best in
class customer experience while adhering to work guidelines,
policies, and regulations Regularly receive direction from
management, escalate questions and refer more difficult issues to
staff Perform research to resolve moderately complex customer
issues including communicating with other departments for issue
resolution Interact with experienced representatives on difficult
issues Be responsible for coaching new hires and less experienced
staff Respond to inquiries and issues from customers Required
Qualifications, US: 6 months of assessing and meeting the needs of
customers or solving customer problems experience, or equivalent
demonstrated through one or a combination of the following: work
experience, training, military experience, education Required
Qualifications, International: Experience in assessing and meeting
the needs of customers or solving customer problems, or equivalent
demonstrated through one or a combination of the following: work
experience, training, military experience, education Desired
Qualifications: Job Expectations: We Value Diversity At Wells
Fargo, we believe in diversity, equity and inclusion in the
workplace; accordingly, we welcome applications for employment from
all qualified candidates, regardless of race, color, gender,
national origin, religion, age, sexual orientation, gender
identity, gender expression, genetic information, individuals with
disabilities, pregnancy, marital status, status as a protected
veteran or any other status protected by applicable law. Employees
support our focus on building strong customer relationships
balanced with a strong risk mitigating and compliance-driven
culture which firmly establishes those disciplines as critical to
the success of our customers and company. They are accountable for
execution of all applicable risk programs (Credit, Market,
Financial Crimes, Operational, Regulatory Compliance), which
includes effectively following and adhering to applicable Wells
Fargo policies and procedures, appropriately fulfilling risk and
compliance obligations, timely and effective escalation and
remediation of issues, and making sound risk decisions. There is
emphasis on proactive monitoring, governance, risk identification
and escalation, as well as making sound risk decisions commensurate
with the business unit's risk appetite and all risk and compliance
program requirements. Candidates applying to job openings posted in
US: All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. Candidates applying to job openings
posted in Canada: Applications for employment are encouraged from
all qualified candidates, including women, persons with
disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon
request in connection with the recruitment process.
Keywords: Wells Fargo, Tempe , Call Center Associate (Spanish Speaking), Other , Tempe, Arizona
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