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Home Security Installation Lead

Company: A3 Smart Home
Location: Tempe
Posted on: May 13, 2022

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Why work for us?

  • Job Stability - Career Growth
  • Benefits - Medical, Dental, Vision, and more!
  • 401k Matching - $1 for $1 company match up to 4% of pay
  • Paid Time Off - Accrual of 3 weeks PTO and nine holidays annuallySupervise the installation of Qolsys Smart Home Systems; optimizing the efficiency and utilization of every job without compromising the quality of work.
    Provide direction, instruction, and guidance to Smart Home Pros ensuring consistent delivery of legendary customer experiences. Build, develop and maintain team atmosphere by being a positive influence and resource to all peers.ESSENTIAL FUNCTIONS:
    • Build and maintain professional relationships with internal and external customers
    • Maintain a high level of communication with Smart Home Pros during every installation to provide guidance and instruction as required
    • Review of Parts and Labor costs associated with the installation throughout life cycle of project to maintain job
    • Confirm every system installation concludes with detailed customer orientation
    • Perform job walks necessary to answer questions, concerns regarding installation with customer
    • Process all required and needed paperwork in a timely manner
    • Review and evaluate each Smart Home Pro concerning development, career path, key performance indicators, technical training, and soft skills assessments
    • Responsible for upholding all company policies and procedures, and reporting necessary corrective action and disciplinary reviews to the Operations Manager
    • Present and maintain a professional image for customers including assigned work area and company vehicle
    • Collaborate with Smart Home QA Personnel to ensure all installations are evaluated, completed, and high level of customer satisfaction is achieved
    • Conduct monthly meetings where OSHA safety, technical training, and company information related information is presentedKNOWLEDGE AND SKILLS:
      • Low voltage industry experience preferred
      • Previous supervisory experience to include management and development of staff, establish and maintain team members responsibilities, and clearly define priorities in fast pace environment
      • Three or more years experience in a customer service field
      • Strong customer service communication and conflict resolution skills
      • Strong written and verbal communication skills
      • The ability to use hand tools, laptop, and tablet (required)
      • Previous experience with both hand and power tools (desired)
      • Some sales experience (desired)EDUCATION AND CERTIFICATIONS/LICENSES:
        • High School Diploma or GED equivalent (required)
        • Must qualify for applicable licenses / certificatesWORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
          This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 50 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.#CLE_RX#LI_CB1

Keywords: A3 Smart Home, Tempe , Home Security Installation Lead, Other , Tempe, Arizona

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