Customer Support Representative CSR - Spanish Speaking - Hybrid Remote

Company: Forever Living Products International, LLC
Location: Tempe
Posted on: May 11, 2022

Job Description:

Job Description The Customer Support Specialist is an internal role for our headquarters that provides service or product information, solutions and relevant details to customers and has a knack for providing professional and clear answers to customer's requests. Hybrid Balanced Work Week (3 days work in office and 2 days work from home) This job is located in Scottsdale, AZ. Pay Rate: $17.50 per hour Responsibilities: Answer calls and respond to emails in a prompt and courteous manner reflecting a positive, friendly, warm telephone tone and persona. Make outbound phone calls each day promoting and selling our products to existing customers of Forever. Actively listen and engage customer---s in polite and productive conversation to understand their needs and exceed customer---s expectations. Positively impact the customer---s experience and demonstrate a passion for excellence with respect to treating and caring for customers. Handle customer inquiries both telephonically; and by email when necessary. Manage and resolve customer issues timely and professionally with empathy and understanding. Learn and maintain thorough knowledge of all products and strive to become a product expert. Accurately update existing customer information. Process orders, forms and applications accurately and efficiently. All other duties as assigned. Education and Experience: High school diploma or equivalent. Bilingual --- English and Spanish language proficiency required. One year of bilingual customer service work experience preferred. Six months of sales (retail, cross sales, up-sell) work experience. Working knowledge of common computer application programs. Forever Living Products International, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws. Company Description Forever Living Products, through its group of global companies is the largest grower, manufacturer and distributor of aloe vera products in the world. We strive to create an environment where individuals can, with dignity, be what they want to be --- where integrity, empathy and fun are our guides.

Keywords: Forever Living Products International, LLC, Tempe , Customer Support Representative CSR - Spanish Speaking - Hybrid Remote, Other , Tempe, Arizona