Operations - Escalations Representative
Company: Strategic Staffing Solutions
Posted on: May 9, 2022
Job Title: Operations - Escalations Representative
Duration: 6 months (W2 ONLY NO C2C)
Location: TEMPE AZ
To apply: Please email your resume in Word Format to Aaron Patrick
at: APatrick@strategicstaff.com and Reference Job Order #: 201436
or Click the Apply Button.
--- Support internal and external customers with inquiries and
complaints regarding financial products and services.
--- Seek ways to determine appropriate course of action, conduct
investigative steps to identify the issues, and process complex
--- Perform moderately complex initiatives to resolve client issues
and review complaints for regulatory and non-regulatory flags, and
classify risks appropriately in case management system to ensure
customer issues are addressed while maintaining compliance with
internal company requirements and standards.
--- Receive direction from supervisors, and escalate non-routine
client concerns to more experienced individuals.
--- Interact with internal and external customers to respond to the
raised concerns, as well as determine appropriate course of
--- Serve as an intermediary between parties to resolve disputed
matters, negotiates, and enact settlements accordingly.
--- 2+ years of contact experience in a Financial Services
environment, or equivalent demonstrated through one or a
combination of the following: work experience, training, military
experience, or education.
--- Legal Support Phone Team handling incoming calls regarding
Legal Orders served on the bank.
Keywords: Strategic Staffing Solutions, Tempe , Operations - Escalations Representative, Other , Tempe, Arizona
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