TempeRecruiter Since 2001
the smart solution for Tempe jobs

Operations - Escalations Representative

Company: Strategic Staffing Solutions
Location: Tempe
Posted on: May 9, 2022

Job Description:

Job Title: Operations - Escalations Representative


Duration: 6 months (W2 ONLY NO C2C)


Location: TEMPE AZ


To apply: Please email your resume in Word Format to Aaron Patrick at: APatrick@strategicstaff.com and Reference Job Order #: 201436 or Click the Apply Button.


Job description



--- Support internal and external customers with inquiries and complaints regarding financial products and services.
--- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
--- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
--- Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals.
--- Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action.
--- Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly.
Qualifications:



--- 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
--- Legal Support Phone Team handling incoming calls regarding Legal Orders served on the bank.

Keywords: Strategic Staffing Solutions, Tempe , Operations - Escalations Representative, Other , Tempe, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tempe RSS job feeds