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Customer Support Scheduler

Company: Adobe Care And Wellness LLC
Location: Tempe
Posted on: May 9, 2022

Job Description:

Job DescriptionCOMPANY SUMMARY: Adobe Care and Wellness is a case management team providing quality health care for counties all over Arizona. Centers of excellence include integrated case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and providing social work services. We are an integrated health solutions company that specializes in customizing programs for insurance groups, providers, hospitals, and families. POSITION DETAIL: The Customer Service Scheduler is responsible for coordinating and maintaining a full schedule of in-home wellness assessments and other preventative screenings for our on-staff Nurse Practitioners. DUTIES:

  • Perform outbound calls to members to schedule their wellness assessments on behalf of the health insurance in their home or via telehealth
  • Work collaboratively within a team setting to provide positive outcomes for patients as well as demonstrate a positive and professional attitude while providing customer service by being respectful of all clients
  • Answer Inbound/Outbound calls
  • Complete Satisfaction questionnaire calls (monthly)
  • Demonstrate professional, appropriate, and effective communication with clients, families, and other team members to ensure continuity of care.
  • Responsible for the management of the Nurse Practitioner calendars and ensuring their schedules are full
  • Proactively review, monitor, and adjust calendars for max efficiency
  • Maintain patient confidentiality, following all HIPAA guidelines and regulations

    QUALIFICATIONS:
    • No experience needed
    • On the job training provided
    • Ability to maintain regular and timely attendance
    • High school diploma or general education degree (GED)
    • Computer skills required: (Microsoft Office Suite)
    • Other skills required: Bilingual

Keywords: Adobe Care And Wellness LLC, Tempe , Customer Support Scheduler, Other , Tempe, Arizona

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