Customer Success Specialist (Bilingual)
Company: United Pet Care
Location: Tempe
Posted on: May 9, 2022
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Job Description:
Job Description Are you passionate about animals? Do you love
helping people ? United Pet Care is a rapidly growing leader in the
pet healthcare industry. We are a pet insurance alternative with no
exclusions, pre-existing conditions, age/breed restrictions,
waiting periods, claim forms or denials. We connect thousands of
veterinary practices with pet parents from local employer groups
via a voluntary benefit offering. UPC has been in business over 20
years and we were recently acquired by a new group of investors who
are focused on our growth and modernization of technologies If you
are looking for a small company that your career can grow with
quickly --- look no further We are looking for a dynamic Customer
Success Specialist who is Bilingual to join our growing office in
beautiful Tempe, AZ. In thia role, you will arrive each day
determined to provide great customer service to our members and
help keep our office running smoothly. Your positive, friendly
disposition comes through in all your interactions whether in
person or on the phone. Key Job Responsibilities: Customer Support
on the phone/ inbound/outbound calls, email, chat support Call
monthly declined and annual renewal members to re-activate / update
Reach out to members to clarify enrollment discrepancies Provide
assistance to staff, managers, and senior-level officers as needed
Responsible for the purchase of office supplies, break room
supplies Calmly attempt to resolve and de-escalate any customer
issues Respond to requests for assistance and/or possible
processing of credit card authorizations Maintain and update
customer information as necessary Provide feedback reports on call
issues related to downtime or training issues Additional office
administrative duties as assigned What requirements / skills you
need: 1 year experience in Customer Service and/or Administrative
experience Bilingual - Spanish - speaking and writing CRM
experience: Salesforce, ZenDesk, Telecom, ChargeBee or similar CRM
systems is preferred You have the ability and willingness to learn
new things and then apply that learning to perform successfully in
the role Display critical thinking and ability to make appropriate
judgment calls where needed Have a passion for the work we do and
the impact we are making Close attention to detail, being able to
anticipate the customer's needs You can work full time in office -
8 hour shifts You are tech-savvy, can navigate multiple systems and
learn new tools Benefits and Perks: Great benefits after 30 days -
Medical, dental, vision, life coverage Competitive salary - range
based on experience ($18-$21/hour) Uncapped PTO plan paid holidays
401k employer matching Free enrollment on the UPC Pet Plan for your
fur-babies Work in a fun, fast-paced and collaborative environment
Opportunities to advance and pursue your professional goals as the
company grows We are an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or any other protected
status under applicable laws and will not be discriminated against
on the basis of disability. Company Description At United Pet Care,
our mission is to make world-class pet healthcare available and
accessible to pet parents everywhere. Our vision is for every
employee to be offered pet healthcare options by their employer as
an employee benefit. We are a pet insurance alternative with no
exclusions, pre-existing conditions, age/breed restrictions,
waiting periods, claim forms or denials. We are a two-sided network
which connects thousands of veterinary practices with pet parents
from local employer groups via a voluntary benefit offering. We are
fast-growing, profitable, and COVID-proof. We are actively adding
to our team and can offer substantial opportunities for growth as
we continue to expand.
Keywords: United Pet Care, Tempe , Customer Success Specialist (Bilingual), Other , Tempe, Arizona
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