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Bilingual Inbound Customer Service Representative - ONSITE

Company: Insight Global
Location: Tempe
Posted on: January 16, 2022

Job Description:

An employer of Insight Global's is looking for multiple Inbound Customer Service Representatives to sit ONSITE in their Tempe, AZ location. This individual will be responsible to take 80+ inbound calls a day and must be able to multitask and enter in information to the systems on dual monitors while on the phone. Calls will be to help answer questions for patients and physicians ordering new medicine, adjusting or creating new accounts for customers of the client, give delivery status of prescriptions, verify shipping/insurance information, and help customers navigate through the website. We are looking for go-getters who are driven and able to pay strong attention to detail. You must also be technically savvy as you will be operating 2-5 computer softwares and systems at once to complete one task alone while being on the phone. This positions has very strict metrics that need to be hit based off how many calls you answer a day, how long you are on the call, how long you take to document the call after you hang up the phone, and also your QA with scripts that must be said. o Training - Four Weeks Monday Friday8:00 AM 4:30 PM PDT / MST-PHXo Hours of Operation (24/7/365) Monday SundayIncludes Holidays and Weekends5:00 AM 10:00 PM PDT / MST-PHX Minimum Requirements- 1-2+ years of experience in a Inbound Customer Service role - PROVEN good attendance from previous positions and references - Previous experience working off dual monitors - Strong attention to detail and able to think on your feet - Excellent typing skills (Everyone is required to take a typing test when they come into our office) - Experience taking 80+ inbound calls a day - Have ability to multitask and operate in a fast paced environment - Experience dealing with irate customers over the phone - Previous experience working on 3-5 systems at a time Desired Skills- Previous experience in a healthcare industry - Licenses/ Certifications

Keywords: Insight Global, Tempe , Bilingual Inbound Customer Service Representative - ONSITE, Other , Tempe, Arizona

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