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Customer Service Advisor

Company: Aerotek
Location: Tempe
Posted on: January 15, 2022

Job Description:

Job Description:

  • Engage with customers by phone and email providing best class service
  • Assisting with current status of accounts, payments and other concerns
  • Assisting with escalated calls and complaints
  • Collaborate with management and team members to accurately and efficiently assist customersQualifications:
    • Strong empathy and customer service skills
    • Financial experience is a plus!
    • 2-3 years of Call center/Customer service experience (tenure is important)
    • Collections and Medical billing backgrounds are also a plus!
    • Excellent written and verbal communication combined with analytical and problem solving skills
    • Demonstrated ability to multi-task and work in a fast-paced environment
    • Flexibility and ability to adapt to business needs
    • Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills
    • Team player seeking a fast-paced and challenging environment#goteamDetails:
      • Pay: $20/hr ($21 once they go perm)
      • Starting: 2/1
      • Duration: 90 day Contract to hire
      • Training Schedule for first 3 weeks: M-F 8am - 5pmPost Training Schedules: CHOOSE YOUR SCHEDULE!6am-3pm Monday - Friday7am-4pm Monday - Friday8am-5pm Monday - Friday9am-6pm Monday Friday10am-7pm Monday - Friday6am-5pm Wednesday - Saturday6am-5pm Saturday - Tuesday1 hour lunch breaks or can take 30 min lunch and get paid the other 30 min in OT!Responsibilities:
        • Interacting with customers to answer questions, provide assistance, and process requests by phone and email
        • Answer incoming customer calls regarding billing issues, service questions and general concerns
        • Provide thorough and accurate documentation to customer accounts through our communication channels
        • Identifying areas of opportunity for optimizing results and improving customer satisfaction.
        • Be a daily key contributor to improving training and development
        • Servicing accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience#customerserviceninja
        • Maintain superior quality assurance results
        • Coming to work with a positive outlook contributing to Upgrades already enjoyable environmentCalls they will be taking:
          • 70-80 inbound calls a day withcurrentcustomers.
          • Calling in to make a payment
          • Calling in to ask questions about charges on card
          • Question about interest charges on account
          • Early stage collections (2-6 days)
          • Basic troubleshooting on accountsPerks:
            • FULL STOCKED KITCHEN! Cereal bar, espresso bar, two drink fridges, and a cold brew tap machine FREE to you!
            • Beautiful, modern building with a great view of downtown
            • Opportunity for upward mobility and higher pay in a great company!About Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Tempe , Customer Service Advisor, Other , Tempe, Arizona

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