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Customer Account Advisor! $17/hour! Remote After 2 Months!

Company: Aston Carter
Location: Tempe
Posted on: January 15, 2022

Job Description:

Description:
Consumer Cellular is a leading provider of cellular service targeted towards the 50+ age demographic. (Simpler technology and smaller cell phone plans)

Depending on years of experience, candidates can start at $15 and work their way to a level 2 at $15,75, or level 3 at $17.00.

Assist customers via answering primarily inbound calls:
Customer Care Associates will assist customers in troubleshooting their phones, answering billing questions/service questions.
Customer Service position in a large call center environment.
50 calls/day (5.25 CPH), primarily inbound calls

Essential Duties and Responsibilities include the following. Other duties may be assigned.
Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service. Provide service courteously, accurately, and efficiently.
Work sitting at a desk at least 95% of daily staffed time, not including scheduled breaks using a computer and talking on the phone to customers.
Solicits sale of new or additional services.
Research complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Ensures customer retention and satisfaction.
Knowledge of commonly used concepts, practices, and procedures within the cellular industry.
Understanding and following of products, services, billing procedures, and sales procedures.
Comply with minimum performance standards including calls per hour, call monitoring scores, occupancy, and attendance.
Making occasional outbound calls for customer service purposes.
Responding to customer correspondence and updating customer personal information.
Ensure customer information stays private, secure, and confidential.
Skills:
Customer Service, inbound, resuarant, retail, computer, typing, phone, support, Customer service oriented
Top Skills Details:
Customer Service, inbound, resuarant, retail, computer, typing, phone, support
Additional Skills & Qualifications:
1+ year 's exceptional customer service experience (including comfort with upset customers)
CANDIDATES MUST LIVE CLOSER TO TEMPE THAN PHX3 (I-17 + BELL RD). NEED TO PUT CROSS STREETS IN SUBMITTAL.
Aptitude to quickly learn and navigate new technology systems and applications
Comfort working in a feedback-rich environment and ability to take coaching and make improvements
Comfort working in a metrics-driven environment, and have ability to hit metrics.
Have stable employment history with a track record of success
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
The ability to actively listen and communicate with our customers, like an expert
Be able to multi-task and provide explanations in simple terms
Proven track record of strong attendance/reliability
A basic understanding of cellular phones and cellular industry is preferred, but not necessary
Must be able to read/write/speak English fluently
Experience Level:
Entry Level


About Aston Carter:

At Aston Carter, we 're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients ' capabilities by seeking solvers and delivering solutions to address today 's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Tempe , Customer Account Advisor! $17/hour! Remote After 2 Months!, Other , Tempe, Arizona

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