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Implementation Specialist

Company: ADP
Location: Tempe
Posted on: January 15, 2022

Job Description:

Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Specialist II. In this position, you'll leverage our top-ranked training programs and world-class service guidelines to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:
Implement ADP's solutions to non-complex clients, following ADP guidelines, and in accordance with client expectations
Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
Review orders for accuracy and then implement the solution in a very prescribed manner according to guidelines and training
Follow solutions and implementation guidelines as indicated by the client
Work with client for the first few product runs until clients are successfully up and running
Work under direct supervision to resolve issues and provide solutions
Remain engaged with client throughout implementation, until client is successfully running ADP solutions
Interact/collaborate with ADP associates in sales and customer service
Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise

QUALIFICATIONS REQUIRED:
1 to 3 years of experience working in a client service/customer service environment or systems integration environment
High school diploma or equivalent in education and experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Bachelor's degree or equivalent in education and experience
Proven ability to maintain focus and work effectively with multiple demands
Ability to work as part of a team to accomplish tasks
Strong client relationship skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Excellent analytical skills and time management skills
Excellent communication skills both verbal and written
Proficient using Microsoft Office
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Keywords: ADP, Tempe , Implementation Specialist, Other , Tempe, Arizona

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