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Temporary Help Desk Representative

Company: KPMG
Location: Tempe
Posted on: January 15, 2022

Job Description:

**Business Title:** Temporary Help Desk Representative**Requisition Number:** 75546 - 5**Function:** Business Support Services**Area of Interest:****State:** AZ**City:** Tempe**Description:**Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking a Temporary Help Desk Representative to join our Digital Nexus technology organization for a six-month assignment.Responsibilities:+ Provide level one phone/chat support; meet/exceed service level agreements for all support interactions (phone, chat, tickets)+ Record requests, incidents and status information using the firm's ticket handling system; Proactively maintain communication with callers through analysis and resolution processes particularly in difficult customer situations by keeping them informed of the status+ Support the implementation and deployment of internal business systems and solutions+ Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service+ Deliver detailed documentation of all customer transactions via our ticket handling system; utilize and contribute knowledge articles to the knowledge base+ Help to train and support our new hires via peer advising as neededQualifications:+ Minimum one year of recent experience in Service Desk Support and Customer Service Support; Technical experience in many areas related to hardware, Windows 10, web-based and 3rd party applications, network and remote connectivity and iOS/Android mobile platforms+ Bachelor's degree from an accredited college/university or equivalent work experience+ Knowledge of MS Office 2013 Product Suite and Office 365 with extensive knowledge supporting Outlook+ Knowledge in wireless capabilities such as PDA devices, hot-spots and air cards+ Ability to multitask and function in a fast-paced, high energy environment and ability to quickly learn and retain information by means of written and verbal instruction and demonstrate extensive troubleshooting skills+ Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and teamwork; ability to build productive relationships with peers+ US Citizenship is requiredKPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link (http://xn--hvg/) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.At KPMG any employee, partner or contractor must be fully vaccinated or have a reasonable accommodation for COVID-19 in order to go to any KPMG office, or to work on or in association with a federal contract (unless prohibited by applicable law).**GL:** 0**GF:** 15310

Keywords: KPMG, Tempe , Temporary Help Desk Representative, Other , Tempe, Arizona

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