Help Desk Administrator
Posted on: January 13, 2022
Under the direction of the IT Manager, the Help Desk Administrator
will be responsible for a Windows domain, multiple networks,
multi-location infrastructure management and operations. - Duties
will also include maintaining servers, workstations, and provide
help desk support to end users
Job Duties and Responsibilities:
Set up and maintain basic network operations, including assembly of
network hardware and provide assistance to the IT Manager.
Set up personal computers and laptops for employees of IES and
create new user accounts
Provide first and second level telephone support and problem
Install and test necessary software and hardware.
Hardware supported will include: Dell and Cisco servers, Lenovo and
Dell desktops and laptops, HP printers, various copiers, Cisco
network equipment, Cisco and Skype phone systems.
Upgrade network hardware and software components as required.
Install, upgrade and configure network printing, directory
structures, and security rights.
Provides users with network, PC and software technical support.
Responds to needs and questions of users concerning their access of
Perform network troubleshooting to isolate and diagnose common
Monitor system backups.
Ensure company phone system and computers are in working order.
Occasional travel to support remote sites as required.
Ability to provide support remotely after hours when required.
Other responsibilities as assigned
Physical and Mental Requirements:
Must be self-motivated, professional and positive in approach.
Ability to adapt to a changing environment.
Must promote the Company culture and mission to all employees,
vendors, clients and business partners.
Must be able to act as the Company liaison for interface with
Must possess proven problem solving and critical thinking
Strong written and oral communication, interpersonal and customer
Ability to multi-task and be organized
Ability to work effectively both independently and on a team
Flexible in handling assignments and attention to detail.
Ability to lift and move computers, printers and servers.
Education, Certification, License, and Skill Requirements:
Must possess at least a High School Diploma or GED equivalency
(Associate's Degree in IT Field preferred)
Technical certifications: MCP, A+, MOUS, MCDST or CCNA
Must possess a minimum of three (3) years of IT experience in a
Understanding of networking operating systems, topologies,
security, Ethernet, TCP/IP, DHCP, DNS, WINS and remote
Must have knowledge of Windows servers, network equipment, personal
computers, and other IT hardware.
Experience with a IT organization with multiple locations
Must be proficient with Microsoft Office and Windows 10
Must have worked with O365 in a corporate environment
Entry level programming skills (SQL preferred)
Must be able to manage multiple tasks/projects simultaneously and
work independently -
Must meet Company minimum driving standards.
Minimum Years of Experience:
IES is a national provider of industrial products and
infrastructure services to a variety of end markets, including
electrical, mechanical and communications contracting solutions for
the commercial, industrial, residential and renewable energy
markets. IES is publicly traded on NASDAQ under the symbol IESC. As
of the end of IES's 2019 -fiscal year ending September 30, 2019
-IES produced over -$1.1 billion -in revenue and employed over 5000
-employees at over 79 domestic locations across the United States.
IES is an Equal Employment Opportunity Employer: Minorities,
Females. Gender Identity, Sexual Orientation, Individuals with
Disabilities, Protected Veterans Encouraged to Apply.
PLEASE NO AGENCY CALLS. -
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency
represented candidates that are presented to any IES employee
without first having a signed contract between that agency and the
IES Talent Acquisition organization will become the property of IES
and no fees will be paid.
EEO & Affirmative Action
The IES policy on equal employment opportunity prohibits
discrimination based on race, color, religion, national origin,
sex, age, gender identity, sexual orientation, individuals with
disabilities, protected veterans, or any other protected status or
characteristic. This policy applies to recruiting, hiring,
transfers, promotions, terminations, compensation, benefits, and
all other terms and conditions of employment, and also states that
retaliation against any employee who files a complaint regarding
possible violations of this policy will not be tolerated. IES is
also committed to taking affirmative steps to promote the
employment of minorities, women, individuals with disabilities, and
protected veterans. IES develops affirmative action programs to
support its commitment to equal employment opportunity, consistent
with company policy and the company's obligations as a contractor
to the United States government. -
View Your Equal Employment Opportunity rights under the law. --
View IES' policy on Pay Transparency -
IES is an Equal Opportunity/Affirmative Action Employer. IES
provides reasonable accommodation for individuals protected by
Section 503 of the Rehabilitation Act of 1973, the Vietnam Era
Veterans' Readjustment Assistance Act of 1974 and Title I of the
Americans with Disabilities Act of 1990. Applicants who need
accommodation in the job application process should contact the IES
corporate office at (phone number removed) or any IES office to
IES Participates in E-Verify
Right to Work
Keywords: IES, Tempe , Help Desk Administrator, Other , Tempe, Arizona
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