IT Specialist

Company: Crisis Preparation & Recovery
Location: Tempe
Posted on: January 13, 2022

Job Description:

The Google apps and Mac Specialist is responsible for assisting with internal computer users at all of CPR's locations and remote offices. The position involves driving to all CPR clinics to provide on-site technical support, fielding incoming helpdesk technical questions, and solving computer problems in person, via telephone or by e-mail. The technician will standardize workstations and deliver setup for users, install, upgrade and troubleshoot Mac, PC's, printers and VOIP phones.Knowledge and SkillsKnowledge of Mac OS, Windows, MS Office and Google environmentIn depth knowledge of hardware and softwareAbility to stay up-to-date on latest IT and software trendsStrong troubleshooting and time management abilityExcellent written and verbal communicationsAbility to be collaborative with teams across the organizationFlexibility for after-hours support as neededAdvanced knowledge in Excel, Access, SQLDutiesStandardize workstationsDeliver and provide set up for usersInstall, upgrade and troubleshoot Mac, PC's, phones, and printersMaintenance with email and user accounts to various systemsDiagnose and solve hardware/software faultsAnalyze call logs to spot trends and underlying issuesCommunicate with computer users to determine the nature of any problems they encounterFunction independently to manage daily operations of the IT departmentDevelop new strategies and IT procedures to increase efficiencyWork with IT personnel to provide unbiased and accurate information, analysis, consultationOffer suggestions for possible upgrades and changes within the IT departmentOccasionally conduct presentations demonstrating best technical practices for new employees #IND PI160553872

Keywords: Crisis Preparation & Recovery, Tempe , IT Specialist, Other , Tempe, Arizona