Client Services - Tier I Support
Posted on: January 10, 2022
ADP is hiring a Technical Support Analyst.
Are you ready to join a company offering career advancement
opportunities throughout your career journey?
Do you want to join a company with award-winning training and
world-class service guidelines to help you achieve success, growth,
and continued learning?
Are you looking for an inclusive environment with a culture of
collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for
As a Technical Support Analyst, you will provide on-the-spot
technical support for ADP products and help clients with product
hardware, software, and operating system issues via phone or remote
access. You'll also support product upgrades, maintenance, and
To thrive in this role, you must be comfortable working in a
metrics-driven call center environment as part of a structured day.
You have a way with clients that builds rapport, establishes trust,
and shines with professionalism. Over the phone and in writing,
your communication style is clear and easy for our clients to
understand and take action on. As a result, your client
satisfaction scores make you proud. Pace should not scare you. We
also have a healthy dose of fun. Not only can you find a career
here but friendships that last in a company that values
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people---make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc-- Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans within ten years. Learn more about DEI at ADP on our
YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP , watch here:
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Assist Clients with technical support, product upgrades,
maintenance, diagnostics, and more -- providing unmatched service
that allows our technologies to deliver and exceed client
expectations. You will effectively troubleshoot, replicate, and
develop creative solutions for client challenges, escalating to
second-level support if needed.
Serve as the Subject Matter Expert for industry-standard
technology, such as browser web support, user access issues,
website customization, etc., while continuing to stay up-to-date on
emerging technology and trends and remaining proficient on
networks, operating systems, hardware, software, databases,
browsers, and related products.
Be the liaison between Implementation, Client Services, Management,
and Corporate Support to ensure high impact challenges are resolved
in a timely and satisfactory manner.
TO SUCCEED IN THIS ROLE : Required Qualifications
1+ years of Customer Service experience
BONUS POINTS FOR THESE: Preferred Qualifications
Microsoft Certified Professional (MCP)---or equivalent
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
Belong by joining one of nine Business Resource Groups to connect
globally with networks and allies who share common interests and
Grow your career in an agile, fast-paced environment with plenty of
opportunities to progress.
Continuously learn through ongoing training, development, and
Be your healthiest. Best-in-class benefits start on Day 1 because
healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide
exceptional service to our clients, and none of that happens
without each of us taking care of ourselves and being there for one
Join a company committed to giving back and---generating a lasting,
positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering
for causes you care about.
What are you waiting for? Apply today!
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, Tempe , Client Services - Tier I Support, Other , Tempe, Arizona
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