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Contact Specialist - CSR - $400.00 Hiring Bonus

Company: J-Curve Technologies LLC
Location: Tempe
Posted on: November 22, 2021

Job Description:

J-Curve Technologies is a privately held Arizona-based organization. We are an award-winning premier outsourcer of shared technical and customer support services. We are committed to the ongoing development of our valued employees.DESCRIPTION: Our dynamic organization is seeking Contact Specialist with high energy, motivation, and great customer service skills to join our team! A Contact Specialist is responsible for placing and receiving calls with the intent to schedule a school visit to meet with the director or assistant director to take a tour of the facility.REQUIREMENTS:

  • High school diploma or equivalent
  • Strong verbal and written communication skills including note taking
  • The ability to type 30+ words per minute
  • Basic computer and navigation skills, knowledge of Microsoft Office, specifically Outlook a plus
  • High level of customer service, strong phone presence
  • Discretion with sensitive information and diligence in following protocol
  • Punctual with great attendance and excellent work ethic
  • Motivated team player who thrives in a fast paced environment
  • Demonstrate the ability to provide product and service information, both by phone and email interaction, in a clear and concise manner
  • Availability to work shifts - Monday through Friday between 5 am and 7 pm as assigned
  • Must have reliable transportation, public transportation is acceptable as long as it does not present scheduling conflictsRESPONSABILITIES:
    • Contacting guardians on an outbound calling program to schedule a school visit with the school director or assistant director
    • Answering inbound calls from guardians to present Client's program offering with a successful interaction resulting in a scheduled school visit
    • Have a sense of urgency to respond to our inbound leads
    • Follow-up with set appointments to ensure high demonstration rates
    • Documenting on-going interactions between the guardians and agents
    • Must have clear speaking voice
    • Must be able to work independently
    • Meet or exceed productivity requirements
    • Additional duties as assignedBENEFITS: We have full-time positions available with a starting pay rate of $14.00 per hour plus incentives. Full-time employees enjoy a comprehensive benefit package that includes medical, dental, and vision insurance along with life and disability benefits. We also offer a 401(k) plan, paid holidays, and Vacation/Sick time.We are offering a $400.00 hiring bonus!We are centrally located - our main cross streets are 52nd Street and I-10 in Tempe, AZ.We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: From $14.00 per hourBenefits:
      • 401(k)
      • Dental insurance
      • Flexible schedule
      • Health insurance
      • Paid time off
      • Paid training
      • Vision insurance
      • Work from homeSchedule:
        • 8 hour shift
        • Monday to FridaySupplemental Pay:
          • Commission pay
          • Signing bonusCOVID-19 considerations:The health and welfare of our employees is our top priority. We practice social distancing, extra cleaning measures have been implemented and masks are required.Application Question(s):
            • Do you live in the Phoenix Metro area?
            • This position offers a starting pay rate of $14.00 per hour plus incentives. Is this an acceptable pay rate?Work Location: One location

Keywords: J-Curve Technologies LLC, Tempe , Contact Specialist - CSR - $400.00 Hiring Bonus, Other , Tempe, Arizona

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