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Customer Success Coordinator

Company: TeamLogic IT
Location: Tempe
Posted on: November 22, 2021

Job Description:

Customer Success Coordinator

Are you obsessed with deadlines and getting things done? Are you energized by supporting your team? Is customer satisfaction part of who you are? Do you love helping clients solve problems?

How about a flexible work schedule and the ability to occasionally work from home?

Do we have your attention yet? If so, keep reading because we have an opportunity for you.

We have an opportunity a cool, calm, energetic, passionate, gotta-get-this-done-right-and-right-now Customer Success Coordinator to work with our team and customers.

As a managed services provider (we work with computers and support large networks for our clients) we have a reputation of providing amazing work for both small and medium-sized businesses.

And your technical expertise is needed, now! BTW, if you don't like working with or on computers, then this job isn't for you. You have to be proficient in using a desktop and not afraid to learn new things.

A Bit About Us - We are the best at what we do because we take the time to get to know our customers. - We listen more than we talk, and we seek to understand a customer's needs. - We are passionate about finding our customers the best solutions. - We are excellent to our customers and it's a value that drives our decisions every day. - We are kind to each other and our customers by being proactive in our work and anticipating the client's needs. - We know the importance of learning as technology changes so quickly we must stay current.

About YouIf you take the time to understand the client's needs and help create the best solution - you are the right person for us, and we are the right company for you!

We are looking for a Customer Success Coordinator to support our clients and our team.

  • Have a nurturing personality and desire to help mentor your fellow team members.
  • Are results-oriented, self-motivated, energetic, professional, and reliable.
  • Are committed completing projects and tasks on schedule.
  • Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
  • Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions - this stuff is complicated!
  • Have a strong written and verbal communication skills
  • You have experience in an office environment
  • You have customer support experience

    The day-to-day:
    • Following up with customers on completed tickets
    • Checking the status of product orders
    • Updating clients and the service team on delivery dates
    • Scheduling client meeting for the Chief Technology Advisor
    • Updating quotes with the assistance of the Chief Technology Advisor
    • Sending cards or gifts to customers
    • Reviewing customer invoices
    • Updating customer seat counts in the CRM

      Typical technical day-to-day:
      • Review customer satisfaction surveys and follow up accordingly
      • Check with vendors on the status of product orders
        • Coordinates the receiving, labeling and storage of product
          • Schedules business reviews with customers
          • Takes notes for business reviews
          • Updates customer information in the CRM
          • Assists the Chief Technology Advisor with quotes
          • Calls customers to provide updates on product deliveries
          • Sends cards and gifts to customers for special occasions

            It would be great if you have:
            • Experience as a sales account representative
            • Experience with AutoTask CRM
            • Proficiency in Microsoft Office
            • A keen sense of humor and ability to laugh at some truly corny jokes.Having one or more of these certifications would let us know you mean business:
              • Microsoft Office Specialist
              • Certified Administrative ProfessionalIf you've read this far and feel that we're the right place for you to continue your career, click the Apply Now button to get started. We review every application and you will receive a reply within 48 business hours.

                #cm

Keywords: TeamLogic IT, Tempe , Customer Success Coordinator, Other , Tempe, Arizona

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