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Supervisor, Merchant Operations

Company: Doordash
Location: Tempe
Posted on: November 19, 2021

Job Description:

About the TeamMerchants Services onboards new merchants and maintains established relationships with merchants on the Doordash platform. This is done by ensuring a timely response to requests and by meeting expectations set during the sales process. This team has been evolving rapidly to keep up with the expansion and the company's desire for increased service levels for our valued merchants.About the RoleAs a Merchant Services Supervisor at DoorDash, you will oversee a team of trained support staff. We're looking for someone who is an operator and problem solver with people management or team lead experience. You'll report to our Merchant Services manager, and you will scale our operations with a growing company while maintaining and improving on quality and speed metrics.You're excited about this opportunity because you will---

  • Lead a team who is focused on providing customer success
  • Deepen relationships with Salesforce and engineering development teams to improve our internal tools. You will also work with our offshore agents to ensure high-quality support
  • Assess and establish goals for individuals and the broader team
  • Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
  • Improve on existing processes and workflows
  • Develop impactful projects and report on performance
  • Work with other partners to ensure the success of the teamWe're excited about you because---
    • You are able to motivate a team, set and achieve targets, and manage career growth and performance
    • You are operations-inspired and always look for ways the team can improve the quality of service
    • You can work with other partners (vendors, sales) to push pilots and projects forward
    • You can build and manage teams with confidence
    • You are comfortable making tough decisions that balance the trade-off between quality and quantity
    • You can manage multiple project deadlines and shifting priorities
    • You have 1+ years of people management or team lead experience
    • You have experience in operations, customer service, or other relevant fields
    • You have a mind and talent for process improvementWhy You'll Love Working at DoorDashWe are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.We are operators - We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.We are learners - Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.We are one team - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.About DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that-- people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users-from Dashers to Merchants to Customers.Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.--Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.If you need any accommodations, please inform your recruiting contact upon initial connection.

Keywords: Doordash, Tempe , Supervisor, Merchant Operations, Other , Tempe, Arizona

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