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Systems Support Specialist - IT

Company: Swire Coca-Cola USA
Location: Tempe
Posted on: November 18, 2021

Job Description:

Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,200 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.
At Swire Coca-Cola, our commitment to excellence is what guides our actions with our employees. We offer a comprehensive benefits package for full-time associates which includes: Medical, Dental, Vision, 401K, Paid Vacation, Paid Holidays and Company Discounts.

What does an IT Systems Support Specialist do at Swire Coca-Cola?

As the System Support Specialist you provide daily support and management of computing systems and technology infrastructure (i.e. desktop, laptop, mobile, printers, network, etc.).

A successful Field IT Technician will thrive in a fast-paced, hands-on environment and enjoy providing world class customer support. This is well-suited for someone who enjoys fielding daily inquires relating to hardware, software, network, and telephony issues, and able to resolve technical issues without assistance.

Essential Duties and Responsibilities:

  • Provide "End User" customer support to assist with all aspects of their devices, including set-up, installation, troubleshooting, repairs, maintenance and upgrades
  • Troubleshooting and maintenance on computers, monitors, peripherals, and wireless communication devices.
  • Deploy new equipment and operating software
  • Technical support/Troubleshooting of Windows workstations, Office 365, Active Directory, Voice over IP (VoIP), and basic network connectivity
  • Maintain accurate inventory of all IT devices
  • Order and distribute equipment
  • Maintains documentation on process, procedure, service tickets and infrastructure
  • Prioritize work requests and escalations in a timely manner to ensure deadlines are met
  • Participates effectively as a team member using communication, cooperation, information sharing and problem solvingRequirements:
    • Bachelor's Degree in related field or minimum 2 years of relevant technical desk work experience.
    • Relevant technical certifications or the equivalent combination of education and experience
    • Professional written and verbal communication skills
    • Time management and multi-tasking ability
    • Interpersonal, facilitation, consensus building and conflict resolution skills
    • Strong analytical skills
    • Superior customer service and customer satisfaction skills
    • Requires occasional lifting up to 50 lbs., reaching, and bending.
    • Occasional travel to various work locations, usually within the state or surrounding states, as business needs require.
    • This is a salaried position with normal working hours of 8am-5pm. However, this position may require work outside of these hours as business needs require.Swire Coca-Cola, USA is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.

Keywords: Swire Coca-Cola USA, Tempe , Systems Support Specialist - IT, Other , Tempe, Arizona

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