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Fraud Ops Team Lead

Company: Doordash
Location: Tempe
Posted on: November 17, 2021

Job Description:

About the Role The Fraud Team Lead is the first resource for a small team of specialists to surface any productivity barriers. First and foremost, the Team Lead is a problem solver for the team. They will need to recognize and diagnose current or potential issues that could prevent the team from accomplishing their daily goals. The Team Lead will also spend time investigating and resolving fraud, working on process improvements, and managing team reports. This role reports directly to the Fraud Operations Supervisor, and will lead teams of 3-5 specialists regularly. In partnership with the Supervisor, the Team Lead will support the productivity and impact of the specialist team through involvement and analysis of daily work. The Team Lead will also be responsible for short term initiatives that support the goals of the fraud team they lead. These initiatives will be focused on continuous improvement of the team they lead, and can range from productivity to culture in scope. The expectation is that the team lead spends 25%-50% of their time in production, with the rest of their time focused on leadership tasks. You're excited about this opportunity because you will--- * Become an expert fraud investigator that can jump in and support specialists that need clarification or redirection. * Drive the inclusive culture of the team by engaging with specialists at an individual level. * Tackle productivity barriers for your team, through effective problem identification and resolution. We're excited about you because--- * A strong problem solver: You quickly understand complex customer issues through research, investigations, and appropriate questions. * A confident decision maker: You possess strong judgment and have the ability to balance the needs of both the customer and the business. * An efficient teacher. You build processes that are easy to understand, and build training to ensure they are executed properly. * Excellent Communicator. You translate high scope initiatives into actionable processes, and concisely recommend solutions to the correct stakeholders. * A team player and developing leader. You thrive working in a team environment, and take on growth challenges to lead small teams in ambiguous situations. What you bring to the table--- * Bachelor's degree or equivalent work experience. * 1 year of fraud investigation experience. * 1 year of experience working in operations. * Previous leadership experience preferred. Why You'll Love Working at DoorDash We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies. We are operators - We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. We are learners - Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers. We are one team - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users-from Dashers to Merchants to Customers. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. We're committed to supporting employees' happiness, healthiness, and overall wellbeing by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. If you need any accommodations, please inform your recruiting contact upon initial connection.

Keywords: Doordash, Tempe , Fraud Ops Team Lead, Other , Tempe, Arizona

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