Posted on: October 9, 2021
At ADP we are driven by your success. We engage your
unique talents and perspectives. We welcome your ideas on how to do
things differently and better. In your efforts to achieve, learn
and grow, we support you all the way. If success motivates you, you
belong at ADP.
strive for every interaction to be driven by our
CORE values: Insightful Expertise,
Integrity is Everything, Service Excellence, Inspiring Innovation,
Each Person Counts, Results-Driven, & Social
Learning Consultant is responsible for delivering instructor-led
(onsite and virtual) training on the technical features and
functional aspects of all solutions to enable the effective use of
systems, tools, and processes by learners, provide associates the
abiltiy to do their jobs, and to ensure clients are prepared for
their initial and on-going utilization of the multiple-product
offerings, features, and support services. The Learning Consultant
may also conduct new hire orientation/organizational overview
sessions, and participate on rotational training assignments as
required. The Learning Consultant will also provide input to the
instructional design team for enhancements and updates to existing
training curriculum and may participate in the instructional
development process by testing/editing materials and by providing
feedback regarding class flow, hands-on exercises, and knowledge
checks. In addition, the Learning Consultant will also be asked to
provide consultative input to using a big picture view of client
and associate needs/gaps in relation to task focus and completion.
The Learning Consultant will also be responsible for conducting
field observations and participating in field activities such as:
side-by-side calls and roundtables to drive associate engagement
and ensure content remains revelant, updated, and
functional, technical, and/or soft skills training to associates
and clients. This may include new hire orientation and/or any
rotational associate training, and all product curricula,
enhancement product curricula, and associated process and soft
skill training as a result of a new system release, a new job tool
or process, as well as role specific process changes. Apply adult
learning theory to adapt delivery to learning styles of
participants. Apply facilitation skills to manage group and
individual dynamics to maintain an appropriate learning environment
and ensure that the objectives of the training are met. Respond to
participant questions and elaborate on training content using
knowledge of products, business processes, and roles and
core orientation and service skills training programs in addition
to product training.
with instructional designers on curricula effectiveness and makes
recommendations on changes to existing classes and the development
of new classes to enhance associate performance and client
experience. Identify opportunities to integrate curriculum among
products as well as opportunities to blend curriculum among
products as well as opportunities to blend curriculum to enhance
scalability and operational efficiencies.
up-to-date and proficient on products and processes used by the
Learning & Performance organization to facilitate training (ie.
Virtual training tools), prep the classroom, (ie. Desktop
imaging/cleanup tools) and enroll and track course enrollment (ie.
Learning Management System). Keep up-to-date and proficient on
ADP's products and services. Maintain all relevant certifications
to products and services. Keep abreast of the latest industry
trends in regards to service skills, communications skills, and
associate performance goals and consult with associates on how to
best apply tools and processes to efficiently and effectively
perform their roles. May provide feedback to participants'
managers, the Learning Business Partner, or Enterprise Learning
leadership on skill gaps that exist within the business group or
job function and recommend solutions for bridging gaps.
applicable, understand client business needs and consult with
clients on how to best utilize products and services to meet the
business need. This includes a thorough understanding of technical
best practices to optimize the system performance
learning content development and delivery projects that are
specific to the supported business or organization. The projects
provide specialized or customized currciula for associates and/or
clients, usually based upon existing courses or
administrative responsibilities such as Learning Management System
tasks, class survey distribution, completion of monthly status
reports, and time tracking responsibilities.
and mentor team members.
in overseeing the daily operations of the Learning Delivery team,
with guidance from leadership to include: identifying and
implementing best practices (i.e. virtual delivery techniques,
certification standards, facilitation practices, etc.), executing
components of the Learning Delivery Consultant certification
program, monitoring work load of Learning Delivery Consultant,
monitors status of delivery projects, establishing and analyzing
metrics to monitor effectiveness and efficiency of team, and
communicating status to project managers and leadership. Prepares
reports and provides written evaluations/observation feedback for
other related duties as assigned.
Education: Bachelor's Degree with major area of
concentration in Training, education, human resources, business,
other related fields.
Minimum experience in the area: 3 -- 5 Years Experience in
training, service, implementation or equivalent
knowledge/experience with pertinent HCM
Keywords: ADP, Tempe , Learning Consultant-6H315J, Other , Tempe, Arizona
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