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Customer Service Representative

Company: American Express
Location: Tempe
Posted on: October 6, 2021

Job Description:

You Lead the Way. We've Got Your Back.

American Express is an American multinational financial services corporation and admired brand providing excellent customer service to high value clientele. On occasion, we have the unique opportunity to add new talented professionals to our service organization.

In this role, you'll be assisting clients with account and product inquiries via both phone & chat, as well as performing account maintenance on small business accounts. You will also be trained on Small Business card products allowing you to deliver extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer card environment.

Applicants will require a winning attitude, team player mindset and demonstrated success in customer service. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.

As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career whilst delivering extraordinary customer service.

If you possess the below experience, skills and share our values of providing remarkable experience for customers, then we look forward to receiving your application and speaking with you soon.

Daily Responsibilities:

  • Pioneering the servicing of new products that will lead the way in evolving American Express' servicing strategy
  • Provide extraordinary customer care by responding to questions raised via phone & chat concerning accounts in a fast paced, structured customer care environment
  • Support Customer First philosophy by ensuring professional handling of customer requests
  • Supporting Customers with transactions and funds inquiries
  • Support Small Business Card inquiries
  • Respond to Customer Inquiries around rewards and redemption providing end to end servicing
  • Troubleshoot customer problems and determine how to resolve those problems
  • Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices

Though this position will start out in a virtual capacity, it will be located at our Campus in Desert Ridge, Phoenix.
Start date: 11.22.21.

Hours of operations: 5am-10pm MST Mon-Sun
  • Banking Experience preferred
  • Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication
  • Proven success in a customer service environment (two years+)
  • Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment
  • Excellent written and verbal communication skills
  • High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Keywords: American Express, Tempe , Customer Service Representative, Other , Tempe, Arizona

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