At Bank of the West, our people are having a positive impact on
the world. We're investing where we feel we can make the most
impact, like advancing diversity and women entrepreneurship
programs, financing for more small businesses, and promoting
programs for sustainable energy. From our locations across the
U.S., Bank of the West is taking action to help protect the planet,
improve people's lives, and strengthen communities. We are part of
BNP Paribas, a global leader supporting the UN Sustainable
Development Goals (SDGs). Yes, we're a bank, but as the bank for a
changing world, we are continually seeking to improve the ways we
help our customers, while contributing to more sustainable and
Job Description Summary
Responsible for performing various servicing activities and
provide support in assigned unit. Coordinates information among
internal and external customers. Resolves standard to moderately
complex servicing issues.
Essential Job Functions
- Answers phones to provide servicing support to borrowers.
Completes Automatic Payment Draft setups.
Prepares Lien Release
Responds to standard to moderately complex servicing issues for
internal and/or external customers.
Receives and reviews incoming work, contacting appropriate
resources as needed.
Edits mortgages to change name, address, etc.
Maintains a working knowledge of unit policies, procedures,
standards and workflow.
Acts as an escalation point.
May assist in identifying and recommending operational
Other Job Duties
- Performs other duties as assigned.
- Requires basic job knowledge of systems and procedures obtained
through prior work experience or education.
- Requires 3 years minimum mortgage or banking experience.
- May require vocational or technical education in addition to
prior work experience.
- High School Diploma or GED Required
- Good knowledge of the products, policies and processes that
related to unit assigned.
- Good knowledge of banking operations.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to
provide equal employment opportunity to all job seekers without
regard to any status protected by applicable law. Bank of the West
is also an Affirmative Action employer - Minority / Female /
Disabled / Veteran.
Bank of the West will consider for employment qualified
applicants with criminal histories pursuant to the San Francisco
Fair Chance Ordinance subject to the requirements of all state and
federal laws and regulations.