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Client Services Specialist I

Company: Shutterfly, Inc.
Location: Tempe
Posted on: June 12, 2021

Job Description:

At Shutterfly, we're all about people - bringing them together, making them feel welcome, and connecting them to experiences. We make our customers' memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life's joy. Shutterfly Business Solutions enables other large companies to connect with their customers by delivering enterprise level printing solutions. Our technology and manufacturing capabilities enable efficient and effective customer engagement through personalized communications.

We are seeking a highly motivated, detail oriented and results driven Client Services Program Specialist to lead assigned Shutterfly Business Solutions (SBS) client programs and manage related deliverables. This position will be responsible for B2B customer relationships and end-to-end program management, working closely with Sales, Product, Technology and Manufacturing on business requirements and logistics to ensure successful delivery against the clients' business objectives.

What You'll Do Here:

  • Serve as primary point of contact and advocate for SBS clients on assigned programs.
  • Support Sales efforts and growth of business by managing current program portfolio successfully, establishing and maintaining partner communication strategy.
  • Plan and develop program roll-out schedule, scope and budget.
  • Work closely and collaboratively with internal cross-functional team and vendor partners to understand and fulfill all program requirements.
  • Facilitate kick-off and status meetings with client and internal team; prepare meeting agenda and recap, track action items and due dates.
  • Develop/oversee end-to-end testing of new client initiatives to ensure flawless delivery upon launch.
  • Lead cross-functional projects - including coordination with Product on technical requirements, Manufacturing on production and shipping specifications, Procurement on resource allocation, and external vendor partners on outsourcing requirements.
  • Oversee successful implementation of new/revised document templates and form factors.
  • Keep internal and external stakeholders informed on program status and/or issues.
  • Manage program financials and service level agreements.

The Skills You'll Bring:

  • Bachelor's Degree in Business, Marketing, Finance, Technology or related fields preferred; applicable work experience considered in lieu of degree.
  • 5+ years of print industry experience required, preferably in account management, direct mail, digital or transactional printing.
  • 5+ years of experience in client-facing role and client relationship management preferred.
  • Project management experience with demonstrated results in accurate and timely completion of tasks by leveraging resources wisely, working independently and cross-functionally to meet or exceed expectations.
  • Ability to develop client relationships based on interpersonal communication skills, integrity and trust.
  • Strong organizational and problem-solving skills, detail oriented.
  • Ability to successfully lead internal cross-functional project teams and manage third-party vendors.
  • Must be a strategic and analytical thinker with the ability to manage multiple projects and priorities.
  • Occasional travel to client or supplier locations is likely but not frequent (less than 10%)

Keywords: Shutterfly, Inc., Tempe , Client Services Specialist I, Other , Tempe, Arizona

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