Sr Customer Service Representative

Company: Maricopa Integrated Health System
Location: Tempe
Posted on: June 12, 2021

Job Description:

Under the general direction of the Manager Cash Applications # Customer Service and the Supervisor Cash Posting, the Sr Customer Service Representative handles patient/guarantor questions/inquiries, in an accurate and timely manner. Questions/inquiries include patient calls or walk-in visitors, and correspondence regarding the hospital or outpatient bills for services given at one of the Valleywise Health facilities/departments. #Responses to inquiries includes helping the patient understand their bill, assisting with financial assistance applications, receiving and processing patient payments and setting up payment plans when necessary. # Qualifications: Education: Requires a high school diploma or GED.# Prefer an Associate#s or Bachelor#s degree. Experience: Must have at least two (2) years or progressively responsible hospital billing/collection/customer service or hospital registration experience that demonstrates an understanding of the required knowledge, skills and abilities. Specialized Training: None Certification/Licensure: Certified Revenue Cycle Technician through the Healthcare Financial Management Association (HFMA) is preferred. Knowledge, Skills # Abilities: Proficient in all areas and work flows related to Registration, Financial Counseling, and Business Office including Billing, Collection and Payment Posting. Must be able to communicate clearly, both orally and in writing, with patients/guarantors, outsource agencies, insurance plans, payers, attorneys, and/or various departments within the Health System. Must demonstrate the knowledge needed to provide correct answers to patient questions in relations to Medicare, AHCCCS, Commercial, Managed Care, Work Comp and self-pay bills. Should be able to resolve billing complaints and handle the action needed to correct/adjust the patient accounts as needed. Must understand the#Valleywise Health#financial assistance discount policy (aka Sliding Fee Program) and apply discounts appropriately as needed. Must have working knowledge of fair debt practices and guidelines as it relates to healthcare providers. Must be proficient in basic computer skills, Outlook, Word, Excel, automated eligibility systems, and manage working in multiple software applications as well as insurance payer websites. Requires the ability to read, write and speak effectively in English.

Under the general direction of the Manager Cash Applications & Customer Service and the Supervisor Cash Posting, the Sr Customer Service Representative handles patient/guarantor questions/inquiries, in an accurate and timely manner. Questions/inquiries include patient calls or walk-in visitors, and correspondence regarding the hospital or outpatient bills for services given at one of the Valleywise Health facilities/departments. Responses to inquiries includes helping the patient understand their bill, assisting with financial assistance applications, receiving and processing patient payments and setting up payment plans when necessary.

Qualifications:

Education:

• Requires a high school diploma or GED. Prefer an Associate's or Bachelor's degree.

Experience:

• Must have at least two (2) years or progressively responsible hospital billing/collection/customer service or hospital registration experience that demonstrates an understanding of the required knowledge, skills and abilities.

Specialized Training:

• None

Certification/Licensure:

• Certified Revenue Cycle Technician through the Healthcare Financial Management Association (HFMA) is preferred.

Knowledge, Skills & Abilities:

• Proficient in all areas and work flows related to Registration, Financial Counseling, and Business Office including Billing, Collection and Payment Posting.
• Must be able to communicate clearly, both orally and in writing, with patients/guarantors, outsource agencies, insurance plans, payers, attorneys, and/or various departments within the Health System.
• Must demonstrate the knowledge needed to provide correct answers to patient questions in relations to Medicare, AHCCCS, Commercial, Managed Care, Work Comp and self-pay bills.
• Should be able to resolve billing complaints and handle the action needed to correct/adjust the patient accounts as needed.
• Must understand the Valleywise Health financial assistance discount policy (aka Sliding Fee Program) and apply discounts appropriately as needed.
• Must have working knowledge of fair debt practices and guidelines as it relates to healthcare providers.
• Must be proficient in basic computer skills, Outlook, Word, Excel, automated eligibility systems, and manage working in multiple software applications as well as insurance payer websites.
• Requires the ability to read, write and speak effectively in English.

Keywords: Maricopa Integrated Health System, Tempe , Sr Customer Service Representative, Other , Tempe, Arizona